6 Replies Latest reply on Nov 11, 2015 8:20 AM by joshlaredo

    Windows 10 AMD Radeon HD 6800 Series (HD 6850M) not working

    ssugden

      My HP Envy 17-2002TX Laptop will not use AMD Radeon HD 6800M display adaptor. It will only use the Intel HD Graphics 3000 adaptor. This means that I cannot connect two external monitors (to make it a total of three monitors) as I could in Win 7 and Windows 8. I can only use one external monitor (to make it a total of 2 monitors). In Display Settings Windows 10 only detects two monitors even though three are connected. However it shows all three monitors in Device Manager. In Device Manager Windows reports both adaptors as working properly and that the drivers are up to date. Even if I disable the Intel HD Graphics 3000 adaptor the AMD Radeon HD 6800M display adaptor does not get used as Windows will then only detect 1 monitor and will fall back to the Microsoft Basic Display Driver.