kazaookami

Driver update failed (15.7)

Discussion created by kazaookami on Jul 27, 2015

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System Information

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Time of this report: 7/27/2015, 17:51:30

       Machine name: CODY-PC

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

           Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: To be filled by O.E.M.

               BIOS: BIOS Date: 08/06/13 15:48:54 Ver: 04.06.05

          Processor: AMD FX(tm)-8350 Eight-Core Processor            (8 CPUs), ~4.0GHz

             Memory: 8192MB RAM

Available OS Memory: 8156MB RAM

          Page File: 4153MB used, 12158MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 64bit Unicode

 

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so ive been trying to update to the latest drivers, current are 14.12, latest being 15.7 and everytime it has failed. I will try to list of what i have tried, which is just about everything i can possibly find at this point.

 

Day one, when the update came out the auto update showed up and i attempted to do this, walked away from my computer and came back to find it had shut off for some reason and the drivers never updated.after this i tried sever clean installs each one the updater would crash about when it was doing the display drivers. I eventually just reinstalled the old drivers till trying again today

I have use the AMDs built in unintall as well as DDU version 15.3.1.0 and after reading another post attempted with version 10.2.

of worth noting is when i uninstall after running the 15.7 install and use AMD to uninstall it mentions do i want to uninstall current version or all versions.

i have also ran defrags, virus scans and ccleaner to try and cover everything i can

 

the errors i have received are varied, sometimes it just crashes, other times it completes with an error that the display driver did not install. The error log is as follows.

 

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Catalyst™ Install Manager

Installation Report

07/27/15 17:35:01

 

 

Hardware information

 

Name AMD Radeon Graphics

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x6810

Vendor ID 0x1002

Class Code 0x030000

Revision ID 0x00

Subsystem ID 0x2336

Subsystem vendor ID 0x148c

Other hardware

 

Existing packages

AMD Catalyst Install Manager

 

Packages for install

AMD Catalyst Install Manager

Final Status: Success

Version of Item: 8.0.916.0

Size: 20 Mbytes

AMD Display Driver

Final Status: Fail

Version of Item: 15.200.1046.0000

Size: 90 Mbytes

HDMI Audio Driver

Final Status: Success

Version of Item: 7.12.0.7721

Size: 1 Mbytes

AMD Drag and Drop Transcoding

Final Status: Success

Version of Item: 2.00.0000

Size: 1 Mbytes

AMD Catalyst Control Center

Final Status: Success

Version of Item: 2015.0622.2137.37044

Size: 150 Mbytes

 

 

Other detected devices

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x5a14

Vendor ID 0x1002

Class Code 0x060000

Revision ID 0x02

Subsystem ID 0x5a14

Subsystem vendor ID 0x1002

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x5a16

Vendor ID 0x1002

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0xaab0

Vendor ID 0x1002

Class Code 0x040300

Revision ID 0x00

Subsystem ID 0xaab0

Subsystem vendor ID 0x148c

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x5a18

Vendor ID 0x1002

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x5a1c

Vendor ID 0x1002

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

ATI Integrated SATA Support

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x4391

Vendor ID 0x1002

Class Code 0x010601

Revision ID 0x40

Subsystem ID 0xb002

Subsystem vendor ID 0x1458

 

ATI Integrated SMBus Support

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x4385

Vendor ID 0x1002

Class Code 0x0c0500

Revision ID 0x42

Subsystem ID 0x4385

Subsystem vendor ID 0x1002

 

ATI Integrated SATA Support

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x439c

Vendor ID 0x1002

Class Code 0x01018a

Revision ID 0x40

Subsystem ID 0x5002

Subsystem vendor ID 0x1458

 

ATI Integrated Azalia Support

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x4383

Vendor ID 0x1002

Class Code 0x040300

Revision ID 0x40

Subsystem ID 0xa014

Subsystem vendor ID 0x1458

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x4384

Vendor ID 0x1002

Class Code 0x060401

Revision ID 0x40

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1600

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1601

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1602

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1603

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1604

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1605

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

Error messages

 

Driver Install: the installation failed

 

 

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any help would be greatly appreciated.

Outcomes