0 Replies Latest reply on Jul 27, 2015 5:05 PM by kazaookami

    Driver update failed (15.7)

    kazaookami

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      System Information

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      Time of this report: 7/27/2015, 17:51:30

             Machine name: CODY-PC

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: To be filled by O.E.M.

                     BIOS: BIOS Date: 08/06/13 15:48:54 Ver: 04.06.05

                Processor: AMD FX(tm)-8350 Eight-Core Processor            (8 CPUs), ~4.0GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8156MB RAM

                Page File: 4153MB used, 12158MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: 120 DPI (125 percent)

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode

       

      ---------------------------------

       

      so ive been trying to update to the latest drivers, current are 14.12, latest being 15.7 and everytime it has failed. I will try to list of what i have tried, which is just about everything i can possibly find at this point.

       

      Day one, when the update came out the auto update showed up and i attempted to do this, walked away from my computer and came back to find it had shut off for some reason and the drivers never updated.after this i tried sever clean installs each one the updater would crash about when it was doing the display drivers. I eventually just reinstalled the old drivers till trying again today

      I have use the AMDs built in unintall as well as DDU version 15.3.1.0 and after reading another post attempted with version 10.2.

      of worth noting is when i uninstall after running the 15.7 install and use AMD to uninstall it mentions do i want to uninstall current version or all versions.

      i have also ran defrags, virus scans and ccleaner to try and cover everything i can

       

      the errors i have received are varied, sometimes it just crashes, other times it completes with an error that the display driver did not install. The error log is as follows.

       

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      Catalyst™ Install Manager

      Installation Report

      07/27/15 17:35:01

       

       

      Hardware information

       

      Name AMD Radeon Graphics

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x6810

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0x00

      Subsystem ID 0x2336

      Subsystem vendor ID 0x148c

      Other hardware

       

      Existing packages

      AMD Catalyst Install Manager

       

      Packages for install

      AMD Catalyst Install Manager

      Final Status: Success

      Version of Item: 8.0.916.0

      Size: 20 Mbytes

      AMD Display Driver

      Final Status: Fail

      Version of Item: 15.200.1046.0000

      Size: 90 Mbytes

      HDMI Audio Driver

      Final Status: Success

      Version of Item: 7.12.0.7721

      Size: 1 Mbytes

      AMD Drag and Drop Transcoding

      Final Status: Success

      Version of Item: 2.00.0000

      Size: 1 Mbytes

      AMD Catalyst Control Center

      Final Status: Success

      Version of Item: 2015.0622.2137.37044

      Size: 150 Mbytes

       

       

      Other detected devices

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x5a14

      Vendor ID 0x1002

      Class Code 0x060000

      Revision ID 0x02

      Subsystem ID 0x5a14

      Subsystem vendor ID 0x1002

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x5a16

      Vendor ID 0x1002

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0xaab0

      Vendor ID 0x1002

      Class Code 0x040300

      Revision ID 0x00

      Subsystem ID 0xaab0

      Subsystem vendor ID 0x148c

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x5a18

      Vendor ID 0x1002

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x5a1c

      Vendor ID 0x1002

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

      ATI Integrated SATA Support

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x4391

      Vendor ID 0x1002

      Class Code 0x010601

      Revision ID 0x40

      Subsystem ID 0xb002

      Subsystem vendor ID 0x1458

       

      ATI Integrated SMBus Support

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x4385

      Vendor ID 0x1002

      Class Code 0x0c0500

      Revision ID 0x42

      Subsystem ID 0x4385

      Subsystem vendor ID 0x1002

       

      ATI Integrated SATA Support

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x439c

      Vendor ID 0x1002

      Class Code 0x01018a

      Revision ID 0x40

      Subsystem ID 0x5002

      Subsystem vendor ID 0x1458

       

      ATI Integrated Azalia Support

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x4383

      Vendor ID 0x1002

      Class Code 0x040300

      Revision ID 0x40

      Subsystem ID 0xa014

      Subsystem vendor ID 0x1458

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x4384

      Vendor ID 0x1002

      Class Code 0x060401

      Revision ID 0x40

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1600

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1601

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1602

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1603

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1604

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1605

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

      Error messages

       

      Driver Install: the installation failed

       

       

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      any help would be greatly appreciated.