1 Reply Latest reply on Jul 13, 2015 7:27 AM by nielsvds

    Issues with graphic card after format

    toskoubri

      Hello everyone,

       

      I just formatted my laptop andhad almost none drivers installed. After some really painful searching i managed to fix everything apart from the graphic card.My laptop is using a standard VGA graphic adapter(working fine) and an AMD Radeon HD 7400M series graphic card(issue). I downloaded the driver from AMD site, HP site but nothing, i cant fix it. I uninstalled and installed again the device through Device manager and then again the driver from HP site, nothing changed..My laptop is HP pavilion g7 1216sv. Here is the information i managed to gather. I hope it helps for the best.

       

      Device status(current) -> Windows has stopped this device because it has reported problems. (Code 43).

       

      Hardware id:

       

      PCI\VEN_1002&DEV_6760&SUBSYS_1672103C&REV_00

      PCI\VEN_1002&DEV_6760&SUBSYS_1672103C

      PCI\VEN_1002&DEV_6760&CC_030000

      PCI\VEN_1002&DEV_6760&CC_0300

       

      Error log from installation :

       

      Catalyst™ Install Manager

      Installation Report

      07/10/15 22:40:34

       

      Hardware information

       

      Name ATI Radeon Graphics Processor

      Manufacturer ATI Technologies Inc

      Device ID 0x6760

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0x00

      Subsystem ID 0x1672

      Subsystem vendor ID 0x103c

      Other hardware

       

      Existing packages

      PX Profile Update

      AMD Catalyst Install Manager

      AMD APP SDK Runtime

      AMD Display Driver

      AMD Catalyst Control Center

       

      Packages for install

      Microsoft Visual C++ 2010 Redistributable      {Microsoft Visual C++ 2010 Redistributable is installed fine on my lapotop(checked and repaired)}

      Final Status: Fail

      Version of Item: 10.0.30319

      Size: 9 Mbytes

      Intel Media Components

      Final Status: Success

      Version of Item: 8.15.10.2476

      Size: 60 Mbytes

       

      Other detected devices

       

      Error messages

       

      Application Install: install package failure!

       

      Thanks in advance