AnsweredAssumed Answered

Issues with graphic card after format

Question asked by toskoubri on Jul 10, 2015
Latest reply on Jul 11, 2015 by nielsvds

Hello everyone,


I just formatted my laptop andhad almost none drivers installed. After some really painful searching i managed to fix everything apart from the graphic card.My laptop is using a standard VGA graphic adapter(working fine) and an AMD Radeon HD 7400M series graphic card(issue). I downloaded the driver from AMD site, HP site but nothing, i cant fix it. I uninstalled and installed again the device through Device manager and then again the driver from HP site, nothing changed..My laptop is HP pavilion g7 1216sv. Here is the information i managed to gather. I hope it helps for the best.


Device status(current) -> Windows has stopped this device because it has reported problems. (Code 43).


Hardware id:







Error log from installation :


Catalyst™ Install Manager

Installation Report

07/10/15 22:40:34


Hardware information


Name ATI Radeon Graphics Processor

Manufacturer ATI Technologies Inc

Device ID 0x6760

Vendor ID 0x1002

Class Code 0x030000

Revision ID 0x00

Subsystem ID 0x1672

Subsystem vendor ID 0x103c

Other hardware


Existing packages

PX Profile Update

AMD Catalyst Install Manager


AMD Display Driver

AMD Catalyst Control Center


Packages for install

Microsoft Visual C++ 2010 Redistributable      {Microsoft Visual C++ 2010 Redistributable is installed fine on my lapotop(checked and repaired)}

Final Status: Fail

Version of Item: 10.0.30319

Size: 9 Mbytes

Intel Media Components

Final Status: Success

Version of Item:

Size: 60 Mbytes


Other detected devices


Error messages


Application Install: install package failure!


Thanks in advance