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GPU Crash in Heroes of the Storm (R7 240)

Question asked by semtext on Jul 1, 2015

Hello helpful people!

 

I encounter this GPU Crash (see attached picture) on a randomized, but regular basis when playing Heroes of the Storm on my Intel i7 4770 with 8 GB RAM and a R7 240. (Windows 8.1). Without notice of lags or stutter, suddenly the GPU crashes and displays only random colorful pixels for some 15 seconds before the screen goes completely black. Then, the sound (which was playing on as if nothing happened before, even teamspeak or skype still works and people can hear me while the screen is in pixeltown chaos mode) starts to loop and the computer shuts down by itself. I can prevent this auto-shutdown only by doing a hard shut down by holding down the power button on the PC.

 

This happens only in Heroes of the Storm, only while playing the game actively (not while idling in the menu or anything) and not at any particular point in the game. Sometimes I can play 5 games in a row without it happening, sometimes it happens 5 times in one single game. Which is really bad because I have to restart the PC all the time, reconnect to the game - and sometimes the game is over before I can come back, and I get a leaver punishment.

 

Can you help me fix this?

 

Thanks in advance!

Jonathan

 

I have Catalyst installed (see below):

Treiber-Paketversion 14.501.1003-141120a-178000C (Driver)

Catalyst-Version 14.12 AMD Catalyst Omega Software

Anbieter Advanced Micro Devices, Inc.

2D-Treiberversion 8.01.01.1443

2D-Treiberpfad /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

Direct3D-Version 9.14.10.01080

OpenGL-Version 6.14.10.13283

Mantle-Version 9.1.10.0045

Mantle API Version 98304

AMD Catalyst Control Center-Version 2014.1120.2123.38423

AMD Audio-Treiberversion 9.0.0.9905

 

And here are my graphics card hardware specs:

Grafikkarten-Hersteller Powered by AMD

Grafik-Chipsatz AMD Radeon R7 200 Series

Geräte-ID 6611

Anbieter-ID 1002

Subsystem-ID 85F1

Subsystem-Anbieter-ID 1043

Revisions-ID 00

Grafikbus-Unterstützung PCI Express 3.0

BIOS-Version 015.041.000.000

BIOS-Teilenummer xxx-xxx-xxx

BIOS-Datum 2013/11/04

Speichergröße 2048 MB

Speichertyp DDR3

Kern-Taktfrequenz in MHz 780 MHz

Speichertaktfrequenz in MHz 900 MHz

Gesamtspeicherbandbreite in GB/s 28,8 GB/s

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