Your laptop is equipped with switchable graphics. In order to update the AMD driver, the Intel graphics should be the current version. Go to this Intel link, and manually ( do not use the Intel Driver Update Utility) find the latest graphics driver for your laptop, as pictured. Download and save it to your desktop. If you don't know which version of Intel graphics you have, look in device manager.
Download these AMD drivers to your desktop.
For Windows 8.1 or Windows 7
Now delete the Intel drivers from your computer using 'uninstall a program' in the computer control panel.
Uninstall the AMD drivers from your computer using the 'uninstall a program' in the computer control panel.
***Computers with Intel processors select 'express' uninstall all AMD software including the install manager.
*** Computers with AMD processors custom uninstall the AMD graphics driver and Catalyst Control Panel only.
Now install the Intel drivers first and lastly the AMD drivers.
NOTICE: If you do not want raptr/gaming evolved installed with your new drivers, select 'custom install' and uncheck the box for "gaming Evolved".
I've tried to do this a number of times to no avail. I can install the Intel driver and everything works well; however, as soon as I install the AMD driver and restart I get the error message that no AMD driver is present or the AMD driver is not working properly. I checked dxdiag and it does not appear to detect the AMD driver.
In addition to my previous email, I do not have an option to uninstall my Intel graphics driver from the Uninstall a Program list. I currently have the 2015 AMD driver installed and I noticed something in the Device Manager. The AMD card is shown as working with the 2015 driver, but the Intel HD 4000 graphics are shown as not working because Windows cannot load the drivers needed. The Intel graphics are shown as using an AMD driver from 2012, not an Intel driver.
Should I uninstall the 2012 AMD driver using the Device Manager?
I'm having the same issues, I can't believe how bad the support from dell is. The last graphics driver version on their site is 4 years old.