AnsweredAssumed Answered

FirePro W7000 not recognized

Question asked by aturner on Jun 10, 2015
Latest reply on Jun 24, 2015 by hardcoregames™


Fire Pro W7000 does not appear to be recognized by the OS


Target System:    

ProLiant DL580 G7

     4 x Xeon E7-4870

     FireProW7000 installed, extra power plug not connected to power source

     Bios is set to: Optional video primary, disable embedded video

MS Server 2012 R2


Problem Description

Driver Auto Detect

AMD Catalyst Auto detect gives the following message on run " We are unable to find a driver for your system"  The Graphics Hardware entry for the AMD Catalyst AutoDetect window shows "A-Series APU" and the OS is shown to be win 8.1 which is also incorrect.


Driver Install from downloaded package

Express install starts and fails after the 'Detecting devices' stage. Catalyst Install Manager Installation Report:



NameAMD Radeon Graphics
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x515e
Vendor ID0x1002
Class Code0x030000
Revision ID0x02
Subsystem ID0x31fb
Subsystem vendor ID0x103c



Error messages
Application Install: install package failure!


System information

In the Bios an IRQ assignment can be seen for the ATI device, but, System information--> IRQs in the OS does not list the device. 

System Information--> Conflicts/Sharing shows an entry for the Miscrosoft Basic Display Adapter and a 'PCI Express Root Complex