7 Replies Latest reply on Feb 18, 2018 9:08 PM by lmstearn

    Shutdown Error

    shane

      Greetings,

       

      When I try to shutdown, I get the following error message:

       

      1 programs still need to close:

      (Waiting for) AMD:CCC-AEMCapturingWindow
      This program is preventing Windows from shutting down.

       

      Catalyst Control Center Version: 2010.0621.2137.36973

      Graphics Chipset: ATI Mobility Radeon HD 5650

       

      Is there something in the Options that would allow Windows to shut down? I haven't tried experimenting with the settings, because I'm afraid I would break something.

       

      Thanks,

      Shane.

      Windows 7 Home Premium SP1 64-bit

        • Re: Shutdown Error
          kingfish

          Shane do you have any type of back-up software running? Continuous backup programs have caused this type of issue.

          • Re: Shutdown Error
            lmstearn

            Hi there,

            Also came here from this thread re the "AMD:CC Capturing window" popup. Don't know where that window came from as was not attempting any interaction with the Radeon GUI interface.- unless a hotkey was unintentionally activated or something.

             

            Running W10 1709 on these specs, with Sysinfo giving this:

            Name AMD Radeon HD 7700 Series

            PNP Device ID PCI\VEN_1002&DEV_683D&SUBSYS_25561458&REV_00\4&B77C4C1&0&0008

            Adapter Type AMD Radeon Graphics Processor (0x683D), Advanced Micro Devices, Inc. compatible

            Adapter Description AMD Radeon HD 7700 Series

            Adapter RAM 1.00 GB (1,073,741,824 bytes)

            Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\amdxc64.dll

            Driver Version 23.20.788.0

            INF File oem13.inf (ati2mtag_R575ADS section)

            Colour Planes Not Available

            Colour Table Entries 4294967296

            Resolution 1920 x 1080 x 59 hertz

            Bits/Pixel 32

            Memory Address 0xE0000000-0xEFFFFFFF

            Memory Address 0xF7E00000-0xF7E3FFFF

            I/O Port 0x0000E000-0x0000E0FF

            IRQ Channel IRQ 4294967292

            I/O Port 0x000003B0-0x000003BB

            I/O Port 0x000003C0-0x000003DF

            Memory Address 0xA0000-0xBFFFF

            Driver c:\windows\system32\driverstore\filerepository\c0320046.inf_amd64_8e8f6af872d98101\atikmpag.sys (23.20.788.0, 523.88 KB (536,456 bytes), 3/11/2017 6:12 AM)

            Unable to get Radeon Settings from the taskbar as all it produces is one big rectangular blurry mess and was reported as an Apphang before cancellation through Task Manager:

             

            The program RadeonSettings.exe version 10.1.1.1681 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

            Process ID: 2250

            Start Time: 01d3a865900f51e1

            Termination Time: 4294967295

            Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

            Report Id: f2daf369-4a5f-4f92-bdde-0b3c18c2f7f2

            Faulting package full name:

            Faulting package-relative application ID:

             

            It's an old rig, and runs with the original GPU ~2011, so might be the card. OTOH there might be some kind of timing issue exposed with more recent driver updates.

            An unpleasant effect is a sudden slowing down of the GDI, with mouse & keyboard lag general slow response. A "AMD/CCC "capture window" message box was noted briefly, but it was impossible to react with any processes or their windows at all. The last time it occurred, Windows was luckily restarted without activating the restart/power button, however.

            A possible cause might be as what was mentioned above- system shutdown- or in this case, hibernating during a disk intensive task- likely a Windows Backup or some other maintenance activity. It's hard to see why this would specifically upset the driver processes- but as is always the case, the forum gurus here know best.

            Any suggestions?

            Thanks for reading.

              • Re: Shutdown Error
                lmstearn

                Update: It seems the slowdown is most likely to occur on wakeup from hibernation and most likely the result of disk intensive activity.

                Waiting for a minute or so, and the lag has gone- so it might be H/W related, given both of the hiberfil.sys and pagefile.sys files are in excess of 10 GB.

                But the issue with the Radeon settings still remains- it won't start at all now- but will try next reboot. Perhaps an update to the driver- or even AMDCleanupUtility.exe and start over?

                Edit: NVM: The system page file was corrupted - all working now.