0 Replies Latest reply on Jan 8, 2015 8:38 PM by kingfish

    READ THIS BEFORE POSTING IN THIS FORUM

    kingfish

      Make sure you are posting in the correct forum.

      Laptop and Mobility issues are to be posted in the Laptop or Mobility forum. Crossfire questions in the Crossfire forum. Linux questions in the Linux forum. AMD CPU questions in the Processor forum. FirePro questions in the FirePro forum. Etc...all the seperate forums are listed on the left sde of the page.

      If your graphics card is not a AMD Radeon HD5000 series or above ... post in the Extended (Legacy) Support forum...ie AMD 2xxx AMD 3xxx and AMD 4xxx series do not have full support and are 'legacy graphics'.

      IMPORTANT

      When posting any thread about a particular issue you are experiencing, it is always very helpful if you provide as much detailed information as you can.  Please take the time to use the template below and fill out as much information as possible.  It will enable your fellow forum members to provide more accurate and helpful suggestions.

      Graphics Card
      - include the specific brand & model (ex: ASUS Radeon HD7970-DC2-3GD5)
      - if any over-clocking is being done then provide GPU & memory clocks, and the application used to over-clock

      AMD Catalyst Driver Version, and Driver History
      - include driver version currently used, and version(s) tested previously

      Operating System
      - 32-bit/64-bit; Service Pack, etc..
      - include details about additional operating systems also tested

      Issue Details
      - include specifics on symptoms, and steps to reproduce the issue
      - describe in detail the issue experienced
      - for 3D Games, please include details of your in-game graphics settings (ex: Anti-Aliasing, VSync, etc..)
      - links to videos or pictures that may demonstrate your issue

      Applications and Games
      - list out all applications and games where the issue is occurring
      - include details about version or patch numbers

      CPU Details
      - include model, speed, number of cores (ex: AMD Phenom II x4 965 Black Ed.)
      - if any over-clocking is being done provide details about it (ex: multiplier, voltages, clock speeds, and the application used to over-clock)

      Display Device(s) and Connection(s) Used
      - include specific brand & model (ex:  DELL U2411)
      - include specifics about any cables, adapters, splitters, hubs, used

      Motherboard or System Make & Model
      - include the specific brand & model (ex: DELL XPS 8500, or ASUS M4A88TD-V)

      Motherboard BIOS Version
      - the BIOS version is displayed as soon as your system is powered on (ex: ASUS BIOS 1015)

      System Memory Type & Amount
      - include specific brand & model

      Power Supply
      - include specific brand & model with output wattage
      - a link to the manufacturer’s product page with specifications, or a picture of the unit’s label is helpful

      Additional Hardware
      - include specifics about the harddrive(s) used (ex: SSD boot drive), # of case fans, optical drives installed, or any additional PCI, or PCIe devices installed

      Additional Details
      - include information about any system checks that have already been done to ensure the system is clean of viruses, spyware, etc..
      - include information about any checks that have already been done to ensure hardware is not faulty. (ex: hardware swaps, Prime95 for CPU testing, Memtest86 for memory testing)