0 Replies Latest reply on Apr 15, 2015 10:48 PM by kingfish

    How to perform a clean driver install

    kingfish

      If you run into issues after trying to update your AMD drivers, try a 'clean install'.

      To perform a 'clean install' of AMD graphics drivers:

      Note: To be on the safe side, create a system restore point before doing any  of this.

      1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
      2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
      3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

      Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
       Do not use 'auto-detect and install.

      Delete existing drivers from your computer:

      In computer control panel select 'uninstall a program'
      FOR COMPUTERS WITH INTEL PROCESSORS:

      Select AMD install manager and choose 'express uninstall all AMD software'
      Including the install manager.

      --------------------------------------------------------------------------------------

      FOR COMPUTERS WITH AMD PROCESSORS:

       Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

      Reboot into 'safe mode'
      In safe mode run  DDU uninstaller

      Reboot

      Install the new driver suite.

      Reboot

       

      NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver. 
       AMD provides graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
      LAPTOPS FROM SONY, TOSHIBA, and PANASONIC will not accept generic drivers. Get drivers from manufacturers support site.


       Laptops with 'switchable' Intel and AMD graphics must update the Intel graphics drivers to the latest version before updating the AMD drivers. Go to Intel support https://downloadcenter.intel.com/ . Use "FIND BY CATEGORY" > Graphics drivers > Laptop graphics drivers > then choose your Intel garphics version.

      How to:

      Your laptop is equipped with switchable graphics. In order to update the AMD driver, the Intel graphics must be the current version. Go to this Intel link, and manually find the latest graphics driver for your laptop. Download and save it to your desktop.

      https://downloadcenter.intel.com/default.aspx

       Download these AMD drivers to your desktop.

      For Windows 8.1 or Windows 7

      http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

       

      Now use the clean install method to remove all Intel graphics and AMD graphics from your computer, When using DDU also checkmark Intel graphics.

      http://forums.amd.com/game/messageview.cfm?catid=448&threadid=172813&enterthread=y

      Then install the Intel drivers first and lastly the AMD drivers.