4 Replies Latest reply on Apr 13, 2015 8:48 AM by smssoftware

    MediaSDK 1.1 Installation problems

    smssoftware

      Hello,

       

      I downloaded the MediaSDK 1.1 but always got the same error on different machines when I tried to install it.

       

      The error message is: "Error 1723. There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AMDExtractWGET, entry: _MsiExtractBinaryDataInt..."

       

      From the logfile I got the following information:

      MSI (s) (84:60) [17:05:02:336]: Doing action: AMDExtractWGET
      Action 17:05:02: AMDExtractWGET. Extracting the GNU wget utility
      Action start 17:05:02: AMDExtractWGET.
      MSI (s) (84:60) [17:05:02:364]: Creating MSIHANDLE (19) of type 790542 for thread 4960
      MSI (s) (84:34) [17:05:02:442]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6439.tmp, Entrypoint: _MsiExtractBinaryDataIntermediate@4
      CustomAction AMDExtractWGET returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
      MSI (s) (84:34) [17:05:02:608]: Closing MSIHANDLE (19) of type 790542 for thread 4960
      MSI (s) (84:60) [17:05:02:660]: Note: 1: 1723 2: AMDExtractWGET 3: _MsiExtractBinaryDataIntermediate@4 4: C:\Windows\Installer\MSI6439.tmp 
      Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AMDExtractWGET, entry: _MsiExtractBinaryDataIntermediate@4, library: C:\Windows\Installer\MSI6439.tmp
      MSI (s) (84:60) [17:05:04:213]: Product: AMD SDK Installer 1.3 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action AMDExtractWGET, entry: _MsiExtractBinaryDataIntermediate@4, library: C:\Windows\Installer\MSI6439.tmp
      Action ended 17:05:04: AMDExtractWGET. Return value 3.
      

       

      Any suggestions?

       

      Thanks!

      Michael