AnsweredAssumed Answered

CodeXL causing blue screen

Question asked by kornely on Apr 23, 2014
Latest reply on Sep 2, 2014 by ekatz

Hello,

I just started using CodeXL a few weeks ago, and it is great.  However, when I try to use it on my heavily multi-threaded app, it chugs for a while and then my machine blue screens and reboots.  I am using version 1.4.5724.0, and my server app has recently been ported to 64bit.  It uses native threads, Fibers, 3rd party software, freeware libs, etc.  It is a very large and complex product,

 

Any suggestions, workarounds, etc?  Is there paid support for this app?

 

Here is the dump summary:

 

MODULE_NAME: CpuProf

 

 

FAULTING_MODULE: fffff8000340d000 nt

 

 

DEBUG_FLR_IMAGE_TIMESTAMP:  5332b3cf

 

 

READ_ADDRESS: unable to get nt!MmSpecialPoolStart

unable to get nt!MmSpecialPoolEnd

unable to get nt!MmPagedPoolEnd

unable to get nt!MmNonPagedPoolStart

unable to get nt!MmSizeOfNonPagedPoolInBytes

0000000000000000

 

 

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

 

 

FAULTING_IP:

CpuProf+1315

fffff880`05ed0315 ??              ???

 

 

BUGCHECK_STR:  0x1E_c0000005_R

 

 

CUSTOMER_CRASH_COUNT:  1

 

 

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

 

 

CURRENT_IRQL:  0

 

 

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

 

 

LAST_CONTROL_TRANSFER:  from fffff800034cd738 to fffff80003482bc0

 

 

STACK_TEXT:

fffff880`095d2f38 fffff800`034cd738 : 00000000`0000001e ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 : nt+0x75bc0

fffff880`095d2f40 00000000`0000001e : ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 : nt+0xc0738

fffff880`095d2f48 ffffffff`c0000005 : fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 00000000`00000001 : 0x1e

fffff880`095d2f50 fffff880`05ed0315 : 00000000`00000000 000007ff`fffe0008 00000000`00000001 00000000`00000000 : 0xffffffff`c0000005

fffff880`095d2f58 00000000`00000000 : 000007ff`fffe0008 00000000`00000001 00000000`00000000 00000000`00000000 : CpuProf+0x1315

 

 

 

 

STACK_COMMAND:  kb

 

 

FOLLOWUP_IP:

CpuProf+1315

fffff880`05ed0315 ??              ???

 

 

SYMBOL_STACK_INDEX:  4

 

 

SYMBOL_NAME:  CpuProf+1315

 

 

FOLLOWUP_NAME:  MachineOwner

 

 

IMAGE_NAME:  CpuProf.sys

 

 

BUCKET_ID:  WRONG_SYMBOLS

 

 

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

 

 

ANALYSIS_SOURCE:  KM

 

 

FAILURE_ID_HASH_STRING:  km:wrong_symbols

 

 

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

 

 

Followup: MachineOwner

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