7 Replies Latest reply on Sep 2, 2014 6:52 AM by ekatz

    CodeXL causing blue screen

    kornely

      Hello,

      I just started using CodeXL a few weeks ago, and it is great.  However, when I try to use it on my heavily multi-threaded app, it chugs for a while and then my machine blue screens and reboots.  I am using version 1.4.5724.0, and my server app has recently been ported to 64bit.  It uses native threads, Fibers, 3rd party software, freeware libs, etc.  It is a very large and complex product,

       

      Any suggestions, workarounds, etc?  Is there paid support for this app?

       

      Here is the dump summary:

       

      MODULE_NAME: CpuProf

       

       

      FAULTING_MODULE: fffff8000340d000 nt

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  5332b3cf

       

       

      READ_ADDRESS: unable to get nt!MmSpecialPoolStart

      unable to get nt!MmSpecialPoolEnd

      unable to get nt!MmPagedPoolEnd

      unable to get nt!MmNonPagedPoolStart

      unable to get nt!MmSizeOfNonPagedPoolInBytes

      0000000000000000

       

       

      EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

       

       

      FAULTING_IP:

      CpuProf+1315

      fffff880`05ed0315 ??              ???

       

       

      BUGCHECK_STR:  0x1E_c0000005_R

       

       

      CUSTOMER_CRASH_COUNT:  1

       

       

      DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

       

       

      CURRENT_IRQL:  0

       

       

      ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

       

       

      LAST_CONTROL_TRANSFER:  from fffff800034cd738 to fffff80003482bc0

       

       

      STACK_TEXT:

      fffff880`095d2f38 fffff800`034cd738 : 00000000`0000001e ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 : nt+0x75bc0

      fffff880`095d2f40 00000000`0000001e : ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 : nt+0xc0738

      fffff880`095d2f48 ffffffff`c0000005 : fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 00000000`00000001 : 0x1e

      fffff880`095d2f50 fffff880`05ed0315 : 00000000`00000000 000007ff`fffe0008 00000000`00000001 00000000`00000000 : 0xffffffff`c0000005

      fffff880`095d2f58 00000000`00000000 : 000007ff`fffe0008 00000000`00000001 00000000`00000000 00000000`00000000 : CpuProf+0x1315

       

       

       

       

      STACK_COMMAND:  kb

       

       

      FOLLOWUP_IP:

      CpuProf+1315

      fffff880`05ed0315 ??              ???

       

       

      SYMBOL_STACK_INDEX:  4

       

       

      SYMBOL_NAME:  CpuProf+1315

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      IMAGE_NAME:  CpuProf.sys

       

       

      BUCKET_ID:  WRONG_SYMBOLS

       

       

      FAILURE_BUCKET_ID:  WRONG_SYMBOLS

       

       

      ANALYSIS_SOURCE:  KM

       

       

      FAILURE_ID_HASH_STRING:  km:wrong_symbols

       

       

      FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

       

       

      Followup: MachineOwner

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