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daniel3x
Journeyman III

Can't install drivers higher than 13.200.XX.XXX

Hello,

As the title says I can't install newer drivers newer than 13.11 beta 1. The system always reboots and getting bootloops when trying to install the new drivers (13.250.XX.XXX and 13.251.XX.XXX). After some search in the internet i can see i'm not the only one.

Here is two dump's:

==================================================

Dump File         : 121913-19671-01.dmp

Crash Time        : 19/12/2013 22:13:24

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff800`029e4788

Parameter 3       : ffffd000`26506640

Parameter 4       : 00000000`00000000

Caused By Driver  : atikmdag.sys

Caused By Address : atikmdag.sys+769788

Processor         : x64

Crash Address     : ntoskrnl.exe+14dca0

Full Path         : C:\Windows\Minidump\121913-19671-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 9600

Dump File Size    : 289 456

Dump File Time    : 19/12/2013 22:14:13

==================================================

==================================================

Dump File         : 121913-19609-01.dmp

Crash Time        : 19/12/2013 22:05:27

Bug Check String  : SYSTEM_SERVICE_EXCEPTION

Bug Check Code    : 0x0000003b

Parameter 1       : 00000000`c0000005

Parameter 2       : fffff800`02991788

Parameter 3       : ffffd000`25135640

Parameter 4       : 00000000`00000000

Caused By Driver  : CLASSPNP.SYS

Caused By Address : CLASSPNP.SYS+1b91788

File Description  : SCSI Class System Dll

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 6.3.9600.16384 (winblue_rtm.130821-1623)

Processor         : x64

Crash Address     : ntoskrnl.exe+14dca0

Full Path         : C:\Windows\Minidump\121913-19609-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 9600

Dump File Size    : 289 400

Dump File Time    : 19/12/2013 22:06:14

==================================================

System Specs:

Windows 8.1 x64

AMD APU A8 7640G+7610M

Versions when this happen:

AMD Catalyst 11 Beta 2 (and all after this)

Thanks for your attention.

Best regards and sorry for my bad english.

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1 Reply
daniel3x
Journeyman III

UPDATE: well after i lose some time i discovery some important things. I take a look in other amd forums and other forums from internet and this happens with the 7610m card,

Other thing, i discovery the problem is caused by the atikmdag.sys (you can see in the first dump) used after AMD 13.11 beta 1 drivers. So I replace that file (atikmdag.sy_) with another one from the package 13.10 (dll version 8.01.01.1346), and.... Problem solved! No reboots on the instalation and drivers installed. Until now i don't have any problems. But.. this is not the best solution.

I hope the devs can take a look to the atikmdag.sys and fix that. I can be a tester.

Best regards

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