I'm a game developer currently working with XNA 4.0
We've recently had a few cases were customers and media have been unable to play our 2 xna titles due to the program going to a black screen and staying there. The program is still running, as you can hear noises and even interact with object, but the screen is completely black. It was possible to sometimes get the screen to rerender, such as by minimizing-maximizing, but it would then go to a black screen after a few moments. This occurs in both fullscreen and windowed modes, as well as XNA's HiDef and Reach profiles. The issue seemed to occur much faster when content was being loaded/unloaded. We know that at least 2 cards and 2 drivers have this issue.
Known affected cards:
from DxDiag of one outside source (AMD Radeon 7850 from XFX):
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6819)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_32641682&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2031 MB
Shared Memory: 2064 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP 2009 Series Wide LCD Monitor
Monitor Model: HP 2009
Monitor Id: HWP2828
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI
Driver File Version: 8.17.0010.1172 (English)
Driver Version: 126.96.36.199
from an internal build where we were able to duplicate the issue:
Windows 7 64-bit
ATI 5450 HD with 13.1 drivers, 13.3 Beta, as well as the 12.1 drivers.
The reason I believe it to be a driver issue is that 1) I removed 99% of the rendering functionality out of our 2 games and it still occured, and 2) When I removed the ATI drivers and let Windows 7 install it's default video drivers, the game ran fine without incident.
Thank you for any help with this issue.