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XNA 4.0 black screen with subset of ATI cards and drivers

Question asked by dasmith on Mar 26, 2013
Latest reply on May 27, 2013 by amachin

I'm a game developer currently working with XNA 4.0

We've recently had a few cases were customers and media have been unable to play our 2 xna titles due to the program going to a black screen and staying there. The program is still running, as you can hear noises and even interact with object, but the screen is completely black. It was possible to sometimes get the screen to rerender, such as by minimizing-maximizing, but it would then go to a black screen after a few moments. This occurs in both fullscreen and windowed modes, as well as XNA's HiDef and Reach profiles. The issue seemed to occur much faster when content was being loaded/unloaded. We know that at least 2 cards and 2 drivers have this issue.

 

Known affected cards:

 

from DxDiag of one outside source (AMD Radeon 7850 from XFX):

     Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

     Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz

     Card name: AMD Radeon HD 7800 Series

     Manufacturer: Advanced Micro Devices, Inc.

     Chip type: AMD Radeon Graphics Processor (0x6819)

     DAC type: Internal DAC(400MHz)

     Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_32641682&REV_00

     Display Memory: 4095 MB

     Dedicated Memory: 2031 MB

     Shared Memory: 2064 MB

     Current Mode: 1600 x 900 (32 bit) (60Hz)

     Monitor Name: HP 2009 Series Wide LCD Monitor

     Monitor Model: HP 2009

     Monitor Id: HWP2828

     Native Mode: 1600 x 900(p) (60.000Hz)

     Output Type: DVI

     Driver File Version: 8.17.0010.1172 (English)

     Driver Version: 9.12.0.0

 

from an internal build where we were able to duplicate the issue:

Windows 7 64-bit

ATI 5450 HD with 13.1 drivers, 13.3 Beta, as well as the 12.1 drivers.

 

The reason I believe it to be a driver issue is that 1) I removed 99% of the rendering functionality out of our 2 games and it still occured, and 2) When I removed the ATI drivers and let Windows 7 install it's default video drivers, the game ran fine without incident.

 

Thank you for any help with this issue.

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