2 Replies Latest reply on Jun 26, 2012 4:54 PM by schorschi

    Bug in Catalyst 12.4

    dert

      Looks like you folks have a bug in the latest version of Catalyst.  I just downloaded the latest update on 4/29, after being prompted to do so, and if I turn my monitor off and back on, the audio over the HDMI cable dies with the device showing "unplugged" in the audio properties.  I have to unplug the HDMI cable and plug it back in again for the audio to recover.  Simply disabling the device in audio properties and enabling it doesn't work.  It's only the audio portion that is unable to recover automatically after the monitor is turned off and then back on.

       

      I did a system restore, went back to the previous version of Catalyst and the problem went away.  I can turn the monitor off and on all I like and the audio stays awake.

        • Re: Bug in Catalyst 12.4
          ianblaire
          Hello,
          Since you haven't gotten any replies on the forums yet, try contacting AMD Support here:http://emailcustomercare.amd.com/
          If it's not a bug, they can help resolve the issue. And if it is a bug, they should know the right person to report it to.
          Cheers!
          IanBlaire
            • Re: Bug in Catalyst 12.4
              schorschi

              Same for me, updated to 12.6, and it seems fine, issue seemed
              resolved, however, shortly after the update, the problem returned.  If
              boot up my system and the HD TVs are connected (via HDMI), all is fine, but if
              I change either of the HD TVs to some other mode, say normal TV, Xbox360, DLNA,
              etc., and then return to computer monitor mode at some point, I sometimes lose
              the audio.  If I turn off one of the two HD TVs and turn it back on, I
              almost always lose audio but not video.  So as far as I am concerned, the
              issue still exists.  I don't recall 12.2 or 12.3 ever doing this.

               

               

               

               

               

              I have a Visio E320VL (VIZ0067) and a Sharp Aquos (SHP105B)
              connected to two ATI HD 5450s, one per HDTV, but the issue also happens with
              the onboard 4290 as well, for the system in question.  The only solution I
              have found is to go into the Catalyst Manager, and force the given TV to be
              reinitialized via the HDTV EDID override option, this seems to cause Windows 7
              64 bit (well, the Catalyst driver) to rediscover the HDTV completely, and thus
              restores the audio connection, what is odd is the video connection never fails
              to respond, but ATI must understand the specifics of this better than I.
              I only sometimes get the dialog popup that says I that I am using a DVI-to-HDMI
              connection, which is bull, everything is straight HDMI from video adapter to
              each HDTV.  But this maybe a clue as to what is going on?