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Server Gurus Discussions

yorlik
Journeyman III

Issues installing and running AMD uProf

Hello!

I am currently trying to install AMD uProf to profile an application on my new 3900x system (Windows 10, latest) and am having issues with it.

I used the Windows download from the bottom of this page: https://developer.amd.com/amd-uprof/ 

The installer stopped when trying to install "Microsoft Debuggers and Tools x64" and after it didn't work a couple of times (also tried using the installer directly in admin mode) I chose to ignore this and chose install anyways. I could finally finish the installation. I have the latest Miscrosoft VS Community Edition installed already - I am not sure if this caused this issue (devenv wasn't running when I installed).

I finally managed to start sampling an application, but uProf now crashes when the sampling is being stopped and the data is being processed.

I managed to profile another, smaller application, one of my tests, without problems.

The application crashing uProf is a heavily multithreaded server, which compiles and runs without issues. The data sampled was only from about a couple of seconds, in the kilobyte range.

Any help would be appreciated.

Thanks ~Chris

Addendum:

I looked at the Windows Event Viewer for the crash of uProf and got this data:

Faulting application name: AMDuProf.exe, version: 3.2.225.0, time stamp: 0x5dccf1da
Faulting module name: AMDExecutableFormat.dll, version: 3.2.225.0, time stamp: 0x5dcceef6
Exception code: 0xc0000409
Fault offset: 0x000000000003ae04
Faulting process ID: 0x67fc
Faulting application start time: 0x01d63adaf7f36769
Faulting application path: C:\Program Files\AMD\AMDuProf\bin\AMDuProf.exe
Faulting module path: C:\Program Files\AMD\AMDuProf\bin\AMDExecutableFormat.dll
Report ID: 98c97a1d-3f80-4c1b-badc-efaea979a181
Faulting package full name:
Faulting package-relative application ID:

0 Kudos
7 Replies
dipak
Staff
Staff

Re: Issues installing and running AMD uProf

Thank you for reporting this.

As mentioned on the AMD uProf  home page,  AMD Server Gurus community is the right place to post any query/issue related to it. Hence I'm moving your post there. 

Thanks.

0 Kudos
swarup
Staff
Staff

Re: Issues installing and running AMD uProf

Hi yorlik‌,

It would be helpful if you can provide the installation log files. To extract the logs files from the below mentioned paths.

(1) Installation log file generated in %userprofile%\AMDRM_Install.log

(2) Pre-requisite installation error logfile generated with below command line :

<Path to uProf installer executable> /debuglog <path to log file>

Thanks,

Swarup

0 Kudos
yorlik
Journeyman III

Re: Issues installing and running AMD uProf

Hello swarup

I deinstalled uProf, deleted the log and reinstalled it.

This is the new log from today:

-----------------------------------------------

08/06/2020 19:08:03 :: Function TaskSchdlr - Querying
08/06/2020 19:08:03 :: Function TaskSchdlr - Querying
08/06/2020 19:08:03 :: Function TaskSchdlr - Querying
08/06/2020 19:08:03 :: Function TaskSchdlr - found
08.06.2020 19:08:04 :: Function ExecuteCPUODBatchFiles Started
08.06.2020 19:08:04 :: Function ExecuteFiles strBatchFilePath "C:\Program Files\AMD\AMDuProf\bin\Driver_Install.bat" -i
08.06.2020 19:08:10 :: Function ExecuteFiles errReturn 0 for file "C:\Program Files\AMD\AMDuProf\bin\Driver_Install.bat" -i.
08.06.2020 19:08:10 :: Function ExecuteCPUODBatchFiles Ended

-----------------------------------------------

I tried to follow your instruction(2) which would translate into this command:
----

AMDuProf-3.2.225.exe /debuglog C:\users\Yorlik\AMDRM_Install.log

----

But it caused an error message in a pop up window which complained about the Command Line Parameters

Again, I had the same issues with the new installation as described above and profiling my application worked only randomly. It still crashed a lot when reading the sampled data and is practially unusable to me in the moment.

Regards ~Chris

0 Kudos
swarup
Staff
Staff

Re: Issues installing and running AMD uProf

Hi Chris,

Please use the below correct command to collect the logs.

AMDuProf-3.2.225.exe    /debuglog"path_to_log_file"

No space between /debuglog and path_to_log_file.

Thanks,

Swarup

0 Kudos
yorlik
Journeyman III

Re: Issues installing and running AMD uProf

Hello swarup‌,

This time it worked.

I uninstalled before doing this install with the debuglog.

Same Problem with the installation as before and I continued the install.

Regards

~Chris

-----------------------------------------

File: AMDuProf_Install.log

-----------------------------------------

6-12-2020[10:21:10]: InstallShield setup.exe (Unicode) started, cmdline: /debuglog"C:\users\yorlik\AMDuProf_Install.log"
6-12-2020[10:21:10]: Relaunching setup from temp
6-12-2020[10:21:10]: Attempting to launch (no wait): C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\AMDuProf-3.2.225.exe /q"F:\Downloads\Installers\AMDuProf-3.2.225.exe" /tempdisk1folder"C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}"  /IS_temp /debuglog"C:\users\yorlik\AMDuProf_Install.log"
6-12-2020[10:21:11]: Launch result 1
6-12-2020[10:21:11]: InstallShield setup.exe (Unicode) started, cmdline: /q"F:\Downloads\Installers\AMDuProf-3.2.225.exe" /tempdisk1folder"C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}"  /IS_temp /debuglog"C:\users\yorlik\AMDuProf_Install.log"
6-12-2020[10:21:11]: Extracting setup.ini...
6-12-2020[10:21:11]: Extracting 'Setup.INI' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Setup.INI
6-12-2020[10:21:11]: Extracting '0x0409.ini' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\0x0409.ini
6-12-2020[10:21:11]: Reading setup.ini from C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Setup.INI
6-12-2020[10:21:11]: Extracting 'BetaMarker.dat' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\BetaMarker.dat
6-12-2020[10:21:11]: Extraction of 'BetaMarker.dat' failed
6-12-2020[10:21:11]: Extracting 'EvalMarker.dat' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\EvalMarker.dat
6-12-2020[10:21:11]: Extraction of 'EvalMarker.dat' failed
6-12-2020[10:21:11]: Upgrade check: checking product code {7F9DDA30-826D-4085-9C29-C5B3A0CE1FD2}
6-12-2020[10:21:11]: Extracting '' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}
6-12-2020[10:21:11]: Extraction of '' failed
6-12-2020[10:21:11]: Extracting '' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}
6-12-2020[10:21:11]: Extraction of '' failed
6-12-2020[10:21:11]: Extracting 'Setup.bmp' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Setup.bmp
6-12-2020[10:21:11]: Extraction of 'Setup.bmp' failed
6-12-2020[10:21:11]: Default language: 1033, got code page 1252
6-12-2020[10:21:11]: Running setup prerequisites ()...
6-12-2020[10:21:11]: Checking setup prerequisite 'Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq'
6-12-2020[10:21:11]: Prerequisite 'Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq' scheduled before feature selection
6-12-2020[10:21:11]: Extracting 'Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq
6-12-2020[10:21:11]: PrereqEngine: condition,32,2,HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x86,Version,1,v14.15.26706.0 -- Failed!
6-12-2020[10:21:11]: PrereqEngine: file,1B3D24A3E9C99E63391A53B9E5BE5356,.\VC Redist\VC++ 2017\vc_redist.x86.exe,,,, -- Successful,
6-12-2020[10:21:11]: PrereqEngine: execute,vc_redist.x86.exe,/q /norestart,/q /norestart,,, -- Successful
6-12-2020[10:21:11]: PrereqEngine: Id,{458A8CBE-2BD1-400B-86F0-20FFBFF51E5C},, -- Successful
6-12-2020[10:21:11]: PrereqEngine: behavior,Optional,,Reboot,4,Failure,
6-12-2020[10:21:11]: PrereqEngine: Lua,
6-12-2020[10:21:11]: PrereqEngine: Hidden,
6-12-2020[10:21:11]: PrereqEngine: MsiProgress,
6-12-2020[10:21:11]: Skipping prerequisite 'Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq' because it was installed before the reboot
6-12-2020[10:21:11]: Checking setup prerequisite 'Microsoft Debuggers And Tools x64.prq'
6-12-2020[10:21:11]: Prerequisite 'Microsoft Debuggers And Tools x64.prq' scheduled before feature selection
6-12-2020[10:21:11]: Extracting 'Microsoft Debuggers And Tools x64.prq' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Microsoft Debuggers And Tools x64.prq
6-12-2020[10:21:11]: PrereqEngine: condition,2,2,HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70DF4503-3D36-6EFD-F79C-4A7E74B21B43},DisplayVersion,2,10.1.14393.0 -- Successful
6-12-2020[10:21:11]: PrereqEngine: file,FC76F4296BAD0E4483EACC43C3E2D883,<ISProductFolder>\SetupPrerequisites\Microsoft Debug Tools\X64 Debuggers And Tools-x64_en-us.msi,,,, -- Successful,
6-12-2020[10:21:11]: PrereqEngine: execute,X64 Debuggers And Tools-x64_en-us.msi,/qn,,,, -- Successful
6-12-2020[10:21:11]: PrereqEngine: Id,{D20B6272-7B98-4325-8918-821E49402CE2},, -- Successful
6-12-2020[10:21:11]: PrereqEngine: behavior,Optional,,Reboot,4,Failure,
6-12-2020[10:21:11]: PrereqEngine: Lua,
6-12-2020[10:21:11]: PrereqEngine: Hidden,
6-12-2020[10:21:11]: PrereqEngine: MsiProgress,
6-12-2020[10:21:11]: Checking setup prerequisite 'Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq'
6-12-2020[10:21:11]: Prerequisite 'Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq' scheduled before feature selection
6-12-2020[10:21:11]: Extracting 'Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq
6-12-2020[10:21:11]: PrereqEngine: condition,32,2,HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x64,Version,1,v14.11.25325.0 -- Failed!
6-12-2020[10:21:11]: PrereqEngine: file,1B3D24A3E9C99E63391A53B9E5BE5356,.\VC Redist\VC++ 2017\VC_redist.x64.exe,,,, -- Successful,
6-12-2020[10:21:11]: PrereqEngine: execute,VC_redist.x64.exe,/q /norestart,/q /norestart,,, -- Successful
6-12-2020[10:21:11]: PrereqEngine: Id,{458A8CBE-2BD1-400B-86F0-20FFBFF51E5C},, -- Successful
6-12-2020[10:21:11]: PrereqEngine: behavior,Optional,,Reboot,4,Failure,
6-12-2020[10:21:11]: PrereqEngine: Lua,
6-12-2020[10:21:11]: PrereqEngine: Hidden,
6-12-2020[10:21:11]: PrereqEngine: MsiProgress,
6-12-2020[10:21:11]: Skipping prerequisite 'Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq' because it was installed before the reboot
6-12-2020[10:21:12]: PrereqEngine: file,FC76F4296BAD0E4483EACC43C3E2D883,<ISProductFolder>\SetupPrerequisites\Microsoft Debug Tools\X64 Debuggers And Tools-x64_en-us.msi,,,, -- Successful,
6-12-2020[10:21:12]: PrereqEngine: execute,X64 Debuggers And Tools-x64_en-us.msi,/qn,,,, -- Successful
6-12-2020[10:21:12]: PrereqEngine: Id,{D20B6272-7B98-4325-8918-821E49402CE2},, -- Successful
6-12-2020[10:21:12]: PrereqEngine: behavior,Optional,,Reboot,4,Failure,
6-12-2020[10:21:12]: PrereqEngine: Lua,
6-12-2020[10:21:12]: PrereqEngine: Hidden,
6-12-2020[10:21:12]: PrereqEngine: MsiProgress,
6-12-2020[10:21:12]: Extracting '{D20B6272-7B98-4325-8918-821E49402CE2}.X64 Debuggers And Tools-x64_en-us.msi' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\{D20B6272-7B98-4325-8918-821E49402CE2}\X64 Debuggers And Tools-x64_en-us.msi
6-12-2020[10:21:12]: CSetupPrerequisite::ExecutePrerequisite
6-12-2020[10:21:12]: PrereqEngine: Data File Location: C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\{D20B6272-7B98-4325-8918-821E49402CE2}
6-12-2020[10:21:12]: Attempting to execute prerequisite: C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\{D20B6272-7B98-4325-8918-821E49402CE2}
6-12-2020[10:21:12]: CSetupPreRequisite::ExecuteGenericPrerequisite
6-12-2020[10:21:12]: PrereqEngine: Launching: C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\{D20B6272-7B98-4325-8918-821E49402CE2}\X64 Debuggers And Tools-x64_en-us.msi [open] /qn
6-12-2020[10:21:12]: Creating new process for prerequisite, launching command line C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\{D20B6272-7B98-4325-8918-821E49402CE2}\X64 Debuggers And Tools-x64_en-us.msi [open] /qn
6-12-2020[10:21:13]: Prerequisite process exited with return code 0
6-12-2020[10:21:13]: PrereqEngine: Return Code from EXE: 0
6-12-2020[10:21:13]: PrereqEngine: condition,2,2,HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70DF4503-3D36-6EFD-F79C-4A7E74B21B43},DisplayVersion,2,10.1.14393.0 -- Successful
6-12-2020[10:21:13]: PrereqEngine: file,FC76F4296BAD0E4483EACC43C3E2D883,<ISProductFolder>\SetupPrerequisites\Microsoft Debug Tools\X64 Debuggers And Tools-x64_en-us.msi,,,, -- Successful,
6-12-2020[10:21:13]: PrereqEngine: execute,X64 Debuggers And Tools-x64_en-us.msi,/qn,,,, -- Successful
6-12-2020[10:21:13]: PrereqEngine: Id,{D20B6272-7B98-4325-8918-821E49402CE2},, -- Successful
6-12-2020[10:21:13]: PrereqEngine: behavior,Optional,,Reboot,4,Failure,
6-12-2020[10:21:13]: PrereqEngine: Lua,
6-12-2020[10:21:13]: PrereqEngine: Hidden,
6-12-2020[10:21:13]: PrereqEngine: MsiProgress,
6-12-2020[10:21:13]: The prerequisite appears to have failed...
6-12-2020[10:21:17]: Prerequisites returning 0
6-12-2020[10:21:17]: Creating setup dialog...
6-12-2020[10:21:17]: GetFile: file 'AMD uProf.msi', ini section 'AMD uProf.msi', full path '', location 7331712
6-12-2020[10:21:17]: File to get to 'AMD uProf.msi'
6-12-2020[10:21:17]: Getting file from setup.exe
6-12-2020[10:21:17]: Extracting 'AMD uProf.msi' to C:\Users\Yorlik\AppData\Local\Temp\{F0D8666C-116B-467C-BA18-846CB6618D33}\AMD uProf.msi
6-12-2020[10:21:17]: Reboot needed: no
6-12-2020[10:21:17]: Copying file for cache to C:\Users\Yorlik\AppData\Local\Downloaded Installations\{91CE9936-D47E-413C-BD23-FF95BE53EBD6}\AMD uProf.msi
6-12-2020[10:21:17]: Install does not use script
6-12-2020[10:21:17]: Install does not use script
6-12-2020[10:21:17]: Install does not use script
6-12-2020[10:21:22]: Checking package platform...
6-12-2020[10:21:22]: Status returned from summary info: 0
6-12-2020[10:21:22]: Status returned obtaining PID_TEMPLATE property: 0
6-12-2020[10:21:22]: Template summary for current package: x64;1033
6-12-2020[10:21:22]: Package is 64-bit
6-12-2020[10:21:22]: Disabling WOW64 file system redirection to prevent issues with 64-bit MSI packages (costing error 2324)
6-12-2020[10:21:22]: Attempting to launch: "C:\Windows\system32\MSIEXEC.EXE" /i "C:\Users\Yorlik\AppData\Local\Downloaded Installations\{91CE9936-D47E-413C-BD23-FF95BE53EBD6}\AMD uProf.msi" GONOGO="PUBLICGO" SETUPEXEDIR="F:\Downloads\Installers" SETUPEXENAME="AMDuProf-3.2.225.exe"
6-12-2020[10:21:52]: Launch result 1, exit code 0
6-12-2020[10:21:56]: Dumping setup.ini...
6-12-2020[10:21:56]: Section: 0x0409
6-12-2020[10:21:56]: 0x0401=Arabic (Saudi Arabia)
6-12-2020[10:21:56]: 0x0402=Bulgarian
6-12-2020[10:21:56]: 0x0403=Catalan
6-12-2020[10:21:56]: 0x0404=Chinese (Taiwan)
6-12-2020[10:21:56]: 0x0405=Czech
6-12-2020[10:21:56]: 0x0406=Danish
6-12-2020[10:21:56]: 0x0407=German (Germany)
6-12-2020[10:21:56]: 0x0408=Greek
6-12-2020[10:21:56]: 0x0409=English (United States)
6-12-2020[10:21:56]: 0x040a=Spanish (Traditional Sort)
6-12-2020[10:21:56]: 0x040b=Finnish
6-12-2020[10:21:56]: 0x040c=French (France)
6-12-2020[10:21:56]: 0x040d=Hebrew
6-12-2020[10:21:56]: 0x040e=Hungarian
6-12-2020[10:21:56]: 0x0410=Italian (Italy)
6-12-2020[10:21:56]: 0x0411=Japanese
6-12-2020[10:21:56]: 0x0412=Korean
6-12-2020[10:21:56]: 0x0413=Dutch (Netherlands)
6-12-2020[10:21:56]: 0x0414=Norwegian (Bokmal)
6-12-2020[10:21:56]: 0x0415=Polish
6-12-2020[10:21:56]: 0x0416=Portuguese (Brazil)
6-12-2020[10:21:56]: 0x0418=Romanian
6-12-2020[10:21:56]: 0x0419=Russian
6-12-2020[10:21:56]: 0x041a=Croatian
6-12-2020[10:21:56]: 0x041b=Slovak
6-12-2020[10:21:56]: 0x041d=Swedish
6-12-2020[10:21:56]: 0x041e=Thai
6-12-2020[10:21:56]: 0x041f=Turkish
6-12-2020[10:21:56]: 0x0421=Indonesian
6-12-2020[10:21:56]: 0x0424=Slovenian
6-12-2020[10:21:56]: 0x042d=Basque
6-12-2020[10:21:56]: 0x0804=Chinese (PRC)
6-12-2020[10:21:56]: 0x0816=Portuguese (Portugal)
6-12-2020[10:21:56]: 0x0c0c=French (Canada)
6-12-2020[10:21:56]: 0x0c1a=Serbian (Cyrillic)
6-12-2020[10:21:56]: Section: AMD uProf.msi
6-12-2020[10:21:56]: CacheFolder=Downloaded Installations
6-12-2020[10:21:56]: CacheRoot=28
6-12-2020[10:21:56]: CertKey=AMD uProf.isc
6-12-2020[10:21:56]: Location=AMD uProf.msi
6-12-2020[10:21:56]: Type=1
6-12-2020[10:21:56]: Section: Info
6-12-2020[10:21:56]: DiskSpace=8000    ;DiskSpace requirement in KB
6-12-2020[10:21:56]: Name=INTL
6-12-2020[10:21:56]: Version=1.00.000
6-12-2020[10:21:56]: Section: ISSetupPrerequisites
6-12-2020[10:21:56]: PreReq0=Microsoft Visual C++ 2017  x86 Redistributable - 14.15.26706_file.prq
6-12-2020[10:21:56]: PreReq1=Microsoft Debuggers And Tools x64.prq
6-12-2020[10:21:56]: PreReq2=Microsoft Visual C++ 2017  x64 Redistributable - 14.11.25325_file.prq
6-12-2020[10:21:56]: Section: Languages
6-12-2020[10:21:56]: Default=0x0409
6-12-2020[10:21:56]: RequireExactLangMatch=0x0404,0x0804
6-12-2020[10:21:56]: RTLLangs=0x0401,0x040d
6-12-2020[10:21:56]: Supported=0x0409
6-12-2020[10:21:56]: Section: MsiVersion
6-12-2020[10:21:56]: Section: Setup.bmp
6-12-2020[10:21:56]: Type=1
6-12-2020[10:21:56]: Section: Startup
6-12-2020[10:21:56]: CmdLine=GONOGO="PUBLICGO"
6-12-2020[10:21:56]: DoMaintenance=N
6-12-2020[10:21:56]: DotNetOptionalInstallIfSilent=N
6-12-2020[10:21:56]: EnableLangDlg=N
6-12-2020[10:21:56]: LauncherName=AMDuProf.exe
6-12-2020[10:21:56]: LogResults=N
6-12-2020[10:21:56]: OnUpgrade=1
6-12-2020[10:21:56]: PackageCode={91CE9936-D47E-413C-BD23-FF95BE53EBD6}
6-12-2020[10:21:56]: PackageName=AMD uProf.msi
6-12-2020[10:21:56]: Product=AMD uProf
6-12-2020[10:21:56]: ProductCode={7F9DDA30-826D-4085-9C29-C5B3A0CE1FD2}
6-12-2020[10:21:56]: ProductVersion=3.2.225
6-12-2020[10:21:56]: ScriptDriven=0
6-12-2020[10:21:56]: ScriptVer=1.0.0.1
6-12-2020[10:21:56]: SuppressWrongOS=Y
6-12-2020[10:21:56]: UI=1000
6-12-2020[10:21:56]: UpgradeCode={3524D45F-BAC5-4B86-B54E-C549661906B9}
6-12-2020[10:21:56]: Section: SupportOS
6-12-2020[10:21:56]: Win2K=1
6-12-2020[10:21:56]: Win95=1
6-12-2020[10:21:56]: Win98=1
6-12-2020[10:21:56]: WinME=1
6-12-2020[10:21:56]: WinNT4SP6=1
6-12-2020[10:21:56]: Section: SupportOSMsi11
6-12-2020[10:21:56]: Win95=1
6-12-2020[10:21:56]: Win98=1
6-12-2020[10:21:56]: WinNT4SP3=1
6-12-2020[10:21:56]: Section: SupportOSMsi12
6-12-2020[10:21:56]: Win95=1
6-12-2020[10:21:56]: Win98=1
6-12-2020[10:21:56]: WinME=1
6-12-2020[10:21:56]: WinNT4SP3=1
6-12-2020[10:21:56]: Section: SupportOSMsi30
6-12-2020[10:21:56]: Win2003Server=1
6-12-2020[10:21:56]: Win2KSP3=1
6-12-2020[10:21:56]: WinXP=1
6-12-2020[10:21:56]: Section: Win2003Server
6-12-2020[10:21:56]: BuildNo=2600
6-12-2020[10:21:56]: MajorVer=5
6-12-2020[10:21:56]: MinorVer=2
6-12-2020[10:21:56]: MinorVerMax=3
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: Section: Win2K
6-12-2020[10:21:56]: BuildNo=2195
6-12-2020[10:21:56]: MajorVer=5
6-12-2020[10:21:56]: MinorVer=0
6-12-2020[10:21:56]: MinorVerMax=1
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: Section: Win2KSP3
6-12-2020[10:21:56]: BuildNo=2195
6-12-2020[10:21:56]: MajorVer=5
6-12-2020[10:21:56]: MinorVer=0
6-12-2020[10:21:56]: MinorVerMax=1
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: ServicePack=768
6-12-2020[10:21:56]: Section: Win95
6-12-2020[10:21:56]: BuildNo=950
6-12-2020[10:21:56]: MajorVer=4
6-12-2020[10:21:56]: MinorVer=0
6-12-2020[10:21:56]: MinorVerMax=1
6-12-2020[10:21:56]: PlatformId=1
6-12-2020[10:21:56]: Section: Win98
6-12-2020[10:21:56]: BuildNo=1998
6-12-2020[10:21:56]: MajorVer=4
6-12-2020[10:21:56]: MinorVer=10
6-12-2020[10:21:56]: MinorVerMax=11
6-12-2020[10:21:56]: PlatformId=1
6-12-2020[10:21:56]: Section: WinME
6-12-2020[10:21:56]: BuildNo=3000
6-12-2020[10:21:56]: MajorVer=4
6-12-2020[10:21:56]: MinorVer=90
6-12-2020[10:21:56]: MinorVerMax=91
6-12-2020[10:21:56]: PlatformId=1
6-12-2020[10:21:56]: Section: WinNT4SP3
6-12-2020[10:21:56]: BuildNo=1381
6-12-2020[10:21:56]: MajorVer=4
6-12-2020[10:21:56]: MinorVer=0
6-12-2020[10:21:56]: MinorVerMax=1
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: ServicePack=768
6-12-2020[10:21:56]: Section: WinNT4SP6
6-12-2020[10:21:56]: BuildNo=1381
6-12-2020[10:21:56]: MajorVer=4
6-12-2020[10:21:56]: MinorVer=0
6-12-2020[10:21:56]: MinorVerMax=1
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: ServicePack=1536
6-12-2020[10:21:56]: Section: WinXP
6-12-2020[10:21:56]: BuildNo=2600
6-12-2020[10:21:56]: MajorVer=5
6-12-2020[10:21:56]: MinorVer=1
6-12-2020[10:21:56]: MinorVerMax=2
6-12-2020[10:21:56]: PlatformId=2
6-12-2020[10:21:56]: Setup returning 0

-----------------------------------------

0 Kudos
yorlik
Journeyman III

Re: Issues installing and running AMD uProf

Any chance to get this solved? It's been a while.

0 Kudos
swarup
Staff
Staff

Re: Issues installing and running AMD uProf

Hi yorlik‌,

We are unable to reproduce the issue at our side and from the logs we could not conclude the root cause of the issue. However you may try the following to see if it works for you.

1) Check if "x64 Debuggers and Tools" installed in your system. If installed, then uninstall it.

2) Install "x64 Debuggers and Tools" by downloading manually. Refer: Download Debugging Tools for Windows - WinDbg - Windows drivers | Microsoft Docs 

3) Once it is installed successfully, relaunch uProf and check.

The next release of uProf will be out in couple of weeks. You may try with the latest version to see if that works.

Regards,

Swarup

0 Kudos