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r55500
Journeyman III

wierd problem ryzen 5 5500

hello,

a couple of days ago i ordered a ryzen 5 5500 and i noticed a wierd problem, can anyone help?

i have a msi a320m pro-vh plus motherboard

 

link for exlaination:

https://www.youtube.com/watch?v=BjAplKg-P3A 

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3 Replies
misterj
Big Boss

r55500, please just explain with words what you think is weird. Also post all you system's parts. Thanks and enjoy, John.

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it's hard to exlain, but ill give it a try.

when on the background screen (the first screen you see when unlocking your pc) and you click and drag on the screen, when you pass a sertain point you will hear a crackling sound and my mouse will stop working. when this happens i also hear a usb unplugging sound en reconnecting sound. i only have this problem with this cpu, so its not the bios or any other software i think. i also hear the sound when talking in discord and in loading screens of games. my friends in discord also say that they hear my mic crackle if i load anything or click and drag on my homescreen. sometimes in games my mousee also randomly stops responding for a second. so i think it maybe a problem with like a usb centre in the cpu? 

 

specs: 

r5 5500

msi a320m pro-vh plus motherboard

rtx 2060

corsair vengence 32gb rgb ram

600w psu

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Thanks, r55500, not much to go on, but it sounds like a MB problem. Please open a service request with your vendor. Is your mouse and/or KB USB or wireless? Please look in the Event Viewer and post any errors. Enjoy, John.

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