cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

fyrel
Miniboss

Re: WHEA Logger Event ID 18

Check for dmp files in 

C:\Windows\LiveKernelReports\WATCHDOG

C:\Windows\LiveKernelReports\WHEA

That relate to the crash.

If you find any zip them up and upload them and I can have a look.

augustobotossi
Adept III

Re: WHEA Logger Event ID 18

The Watchdog sub-directory has dmp files, but from july; the WHEA sub-directory has the dmp from the days it rebooted. I am attaching both, but I am not sure about the first one.

0 Likes
fyrel
Miniboss

Re: WHEA Logger Event ID 18

The info we need isn't being recorded.

Go to Control Panel > System and Security > System > Advanced System Settings > Startup and Recovery Settings

Under system failure uncheck automatic restart.

pastedImage_1.png

That should hopefully allow your computer to bluescreen and generate the information we need.

accn
Elite

Re: WHEA Logger Event ID 18

Today I discovered a major BIOS update for my motherboard with a promising list of fixes:

PRIME B350M-A BIOS 5603
Improve system performance
Improve DRAM stability
Improve system stability
Improve system compatibility
Fixed AI suite 3 issue
Update AM4 AGESA to 1006
Fixed HDMI and DP sound issue

I hope this update will have a positive impact on the stability of my system. I will report the result later.

augustobotossi
Adept III

Re: WHEA Logger Event ID 18

Good luck! (fingers crossed)

0 Likes
augustobotossi
Adept III

Re: WHEA Logger Event ID 18

I did that now, but the PC now freezes, instead of reboot or show a blue screen

0 Likes
fyrel
Miniboss

Re: WHEA Logger Event ID 18

It was always going to freeze (Sorry did I forget to mention that )

Have to use the power button to restart it with that option unchecked.

Did it manage to generate any dump files?

fyrel
Miniboss

Re: WHEA Logger Event ID 18

Looks like a good update hopefully it delivers on everything it promises.

0 Likes
accn
Elite

Re: WHEA Logger Event ID 18

15 minutes passed and my pc rebooted when I was in the total war troy menu

0 Likes
accn
Elite

Re: WHEA Logger Event ID 18

Unfortunately no. Of course I'll try again to do a clean install of the gpu and chipset drivers, but I'm not counting on anything anymore

0 Likes