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accn
Elite

Re: WHEA Logger Event ID 18

I would not say that crashes do not occur during gameplay, they just happen much less often than when switching between the game and the desktop. I also noticed a pattern that I met in many comments on reddit - crashes often happen while browsing game menus, while the game can work normally during gameplay. I'm playing dirt 4 now and sometimes I can't get to the race itself because my pc is crashing directly in the game menu. It sounds strange, but these patterns were described by people in a similar topic. They also had amd navi gpu's usually combined with amd cpu's. They had sudden black screens / PC reboots, followed by whea-logger 18 error in the event log. All users who changed their GPU to RTX 2060/2070 said the problem went away. Some were helped by updating vbios. For my reference rx5700, there is no new vbios, and I cannot test this method.

augustobotossi
Adept III

Re: WHEA Logger Event ID 18

What concerns me about is that I saw people with Nvidia GPUS also complaining (I saw even a post in the Nvidia forum). I could definitely try to change the GPU, but in my case, I think I would need to sell it, since the return period is gone and start the RMA to get a new one may not solve the issue.

I didn't have a problem on Menus, it crashed always during gameplay, and usually when I was alt-tabbing between seeing a Youtube guide or having to type back and forth on Discord.

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augustobotossi
Adept III

Re: WHEA Logger Event ID 18

accn‌ have you tried running the system with only the GPU driver installed through Device Manager instead of having the Adrenalin software installed too?

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accn
Elite

Re: WHEA Logger Event ID 18

I tried absolutely everything, considering that I have gpu since October, the only thing that saves me from crashes and black screens is the one year old driver, 19.7.5

augustobotossi
Adept III

Re: WHEA Logger Event ID 18

But it does work when you use an older driver?

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accn
Elite

Re: WHEA Logger Event ID 18

Performance is slightly lower in old drivers and some new games are not supported

avigyan
Adept I

Re: WHEA Logger Event ID 18

fyrel

I too have Ryzen5 3600 and ASUS RX 5700XT and sometimes my PC just restarts and from Event Viewer i get 'WHEA-Logger' with Event ID - 18.

I have uploaded the WHEA dump file on Drive.

It would helpful if you can please have a look.

Thanks in advance

WHEA-20200827-2139.dmp - Google Drive 

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fyrel
Miniboss

Re: WHEA Logger Event ID 18

That's a 124 stop event which unfortunately rarely contain much useful information.

SMSS.exe (a windows system file) crashed the system.

There are 7 failed IRP calls to access a driver but what it was trying to access isn't listed.

[IRP_MJ_CREATE(0), N/A(3)]
0 0 00000001 00000000 00000000-11000000298
00000001: Could not read device object or _DEVICE_OBJECT not found

Args: 4797a144dc3ea0b0 1d6e2b24fa535bb9 00000000 00000000


[IRP_MJ_CREATE(0), N/A(3)]
0 0 00000001 00000000 00000000-00000177
00000001: Could not read device object or _DEVICE_OBJECT not found

Args: 455742f98a1e1d01 e8f7c35c5e56339c 00000000 00000000


[N/A(0), N/A(2)]
2 0 00000000 00000000 00000000-00000000

Args: 00870f10 00000000 00000000 00000000


[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000


[IRP_MJ_CREATE(0), N/A(0)]
0 0 00000007 00000000 c080000870f10-178bfbff7ed8320b
00000007: Could not read device object or _DEVICE_OBJECT not found
Args: 00000000 00000000 00000000 00000000


[IRP_MJ_CREATE(0), N/A(0)]
0 0 c363db9a3b0a259f 00000003 2641009d-c00019d514a5000
c363db9a3b0a259f:Could not read device object or _DEVICE_OBJECT not found

Args: 00000000 00000000 00000000 45625e1ffc06b535


[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-fea0000000030015

Args: 00000000 00000000 200000002 1d67c8c6d2a5280

Do you have any minidump files in C:\Windows\minidump?

avigyan
Adept I

Re: WHEA Logger Event ID 18

Thank you very much fyrel‌ for your reply.

Unfortunately, Automatic restart is checked for me and hence there is no 'Windows/minidump' folder in my system.

I am going to uncheck that Automatic restart and next time there is a restart, i should get the minidump file created.

I will share the file with you once done.

Thanks again for your response.  

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avigyan
Adept I

Re: WHEA Logger Event ID 18

I had a restart again today but no minidump file has been created.

Could you please let me know why it is not getting created.Capture.PNG

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