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sniperzee
Adept II

WHEA Logger Event ID 18

Computer Type: Desktop

GPU: Radeon RX 5700XT

CPU: Ryzen 5 3600

Motherboard: MSI B450 A Pro Max

RAM: GSkill Ripjaws 8GB X2 (16GB in total)

PSU: Thermaltake Smart RGB 700W

Case: Midtower with 1 stock fan

Operating System & Version: Windows 10 Pro Version 10.0.19041

GPU Drivers: Radeon Software (Adrenaline) 20.4.2

Chipset Drivers: AMD Chipset Software 2.5.4.352

Hard Disk: SSD - Crucial 1TB M2 Nvme

Background Applications: Happens irrespective of what applications running

Description of Original Problem: My newly built PC keeps on restarting randomly. Sometimes, it will run for 6-10 hours without any issue. Then other times it will simply restart when I open an application (browser, tabs, etc.) or games and sometimes it just restarts at its will. Every time it restarts, the event logger logs the below errror:

"A fatal hardware error has occurred.

Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 11

The details view of this entry contains further information."

Troubleshooting: I have updated all the drivers. Deleted and reinstalled and updated all the drivers. Checked if the CPU fan is properly attached to the CPU, if GPU is properly attached, if RAMs are properly attached, and everything else. All of them seem perfectly fitted. Used various software to test CPU, GPU, RAM, etc. All came back with good results. Did memory test and DISM test. Both were successful without any error.

224 Replies
elstaci
MVP

Re: WHEA Logger Event ID 18

This tech site give some very good tips on what causes WHEA LOGGER Error 18: Event ID 18: Microsoft-Windows-WHEA-Logger - TechNet Articles - United States (English) - TechNet Wi... 

sniperzee
Adept II

Re: WHEA Logger Event ID 18

Hi elstaci,

Thank you for your message. I literally tried almost everything and still facing the issue. Now, I am running my PC in clean boot. Will test it in clean boot for few days and see how it goes. Many people faced similar issue with 5700XT and Ryzen CPU combination. Not sure if it is the CPU or GPU. Many have changed the graphics card and many other underclocked their CPU/GPU and adjusted PSU voltage accordingly. I do not want to do either of these two. Don't know what I will finally do though.

pokester
MVP

Re: WHEA Logger Event ID 18

A you running with your bios at defaults with XMP and PBO off. If not do so and see if that changes anything. If that doesn't help uninstall the AMD GPU driver and then for the sake of testing just let windows load its standard driver. See if that changes stability. Hopefully this can lead to you isolating the issue. 

pokester
MVP

Re: WHEA Logger Event ID 18

I will add that a lion share of the time that I have had problems that make a machine restart it comes back to memory issues. It is however very hard to say without some testing. 

Also if you have not already. Boot with one stick of ram at a time and see if one is stable vs the other. 

accn
Elite

Re: WHEA Logger Event ID 18

I met several threads on reddit with the same error. Most users had rx5700 or 5700xt. This issue cannot be memory related. I have tested my memory many times in stock, xmp and overclocking and all tests show 0 errors. Regardless, I bought new RAM on micron e-die, and crashes happen with the same frequency. 

0 Likes
fyrel
Miniboss

Re: WHEA Logger Event ID 18

Are you getting any minidump files created?

0 Likes
accn
Elite

Re: WHEA Logger Event ID 18

pc reboots instantly, so no

0 Likes
fyrel
Miniboss

Re: WHEA Logger Event ID 18

Anything in C:\Windows\LiveKernelReports\WHEA?

0 Likes
accn
Elite

Re: WHEA Logger Event ID 18

yes, there are really a lot of dumps in this folder

0 Likes