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OneManD
Adept I

WHEA Logger 18 reboot while playing a specific game - Ryzen 3800x

Hello everyone,

I'm really frustrated with my PC, it will reboot at random when playing EVE online, after and hour or two.

It never happens while playing any other game, I've:

updated all drivers

updated BIOS

Reinstalled the game

Removed XMP and set BIOS to defaults

Ran memtest86 off a usb stick to check my ram, it passed

Reinstalled windows 10

After all that same old same old, black screen crash with event viewer WHEA Logger 18.

I'm at the point where I'll just have to start randomly replacing parts (which I will have to buy since I don't have spares) Does anyone have any insight as to how I can diagnose or make an educated guess as to what's failing?

I was going to go with:

1. PSU

2. Mobo

3. CPU

4. Graphics card

Last time it crashed the BIOS logo at post was more pixelated than usual (never was on previous crashes) but since graphics cards cost an arm and a leg I don't particularly want to start with that.....

Any help much appreciated.

Here's a speccy of my sys:

Summary
Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 7 3800X 48 °C
Matisse 7nm Technology
RAM
32.0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36) GKSILL (on the mobo compatible list)
Motherboard
ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) (AM4) 25 °C
Graphics
U34G2G1 (3440x1440@100Hz)
8176MB ATI AMD Radeon RX 5700 XT (Gigabyte)
Storage
931GB Western Digital WDC WDS100T2B0C-00PXH0 (Unknown (SSD))
3724GB AMD-RAID Array 1 SCSI Disk Device (RAID )
Optical Drives
No optical disk drives detected
Audio
AMD High Definition Audio Device
Operating System
Windows 10 Pro 64-bit

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1 Solution

Thanks for taking the time to reply!

Got my hands on 10 year old GPU. Swapped them, nothing crashed. But weird thing, put my RX5700xt in another PC and it didn't crash either. So I disabled C states in the bios, and switched my game to DX12 (it was running DX11).

 

Either one of those two things has solved my problem at least for now. If I get the courage to go through with testing to find out exactly what it was I'll repost. But after so much time spent troubleshooting this thing I'm inclined to not touch a thing now that the PC is running as it should!

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3 Replies
Migz-DH
Adept II

I sympathize. I had a few WHEA error 18s last month. I ended up reinstalling Win 11 with a fresh installation (keeping no files), replacing my thermal paste on my CPU, reseating every stick of RAM and the CPU, and went with a lower RAM overclock. (I did more maintenance than this too, but the system was already uber stable before I did those.) Now, the system has been great for a couple of weeks without needing to replace any hardware. Here are my thoughts:

PSU - PSUs tend to be blamed a lot for things but are usually pretty durable. The only way I know of to test one though uses specialist equipment, so unless you have that, you'll have to try out the other suspect pieces first, and if that's all that's left after everything else checks out, replace it.

MB - If you see burned things on the MB, replace it. Otherwise, I suspect that it's fine. If anyone else has better tests that don't require specialist equipment, please add. lol

RAM - Did you increase the RAM's voltage and try playing? Did you leave only one DIMM of RAM in the MB when testing it? If not, you can try to run the memtest on each stick separately. You can also try to run EVE with only one DIMM at a time to see if the game crashes.

CPU - You set the MB to defaults, and that's good, but did you also remove the CPU cooler and replace the thermal paste? Did you clean out the CPU cooler of dust? How about overvolting while leaving other parameters the same? Or, how about increasing the Load Line Calibration values to reduce the chance of voltage drop making your system crash? You can try removing the CPU and reseating it too.

GPU - Have you tried running with a higher voltage with all other parameters at stock? Have you tried to downclock? Have you run any stress test benchmarks? Have you tried to replace the thermal paste? How about cleaning out the dust?

Good luck!

Thanks for taking the time to reply!

Got my hands on 10 year old GPU. Swapped them, nothing crashed. But weird thing, put my RX5700xt in another PC and it didn't crash either. So I disabled C states in the bios, and switched my game to DX12 (it was running DX11).

 

Either one of those two things has solved my problem at least for now. If I get the courage to go through with testing to find out exactly what it was I'll repost. But after so much time spent troubleshooting this thing I'm inclined to not touch a thing now that the PC is running as it should!

Spoke too soon. I ran the game for 8 hours yesterday no problem. Today did 2 hours earlier no problem. And tonight crash again out of no where.

My system is clean, temps are normal, i've ran HW monitors and went over the logs when crashes happen temps are normal. Before starting to pull everything apart I'm checking with game manufactrer if they have any insight, since it only happens with this one game.

Screen went black for a minute before the sound quit. Making me suspect graphics issue or graphics card. I'm going to switch from DisplayPort to HDMI as a last ditch then RMA the graphics card, if the software route doesn't work out.

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