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treysoucie
Journeyman III

Threadripper RMA? Please enter valid serial number format

I won a workstation at my last job a couple of years ago with a 1950x threadripper, just recently ive learned the cpu is bad. im trying to go through the motions of RMA but it just tells me "Please enter valid serial number format" and it wont accept the serial number on the chip

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huitzilin
Journeyman III

Same thing was happening to me. Turns out one of the zeroes was actually an O, as in the letter. Problem is they look identical.

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