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Jazzinplayer
Adept II

System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Sorry for the long post....
My System:
Ryzen 5 5600x
x570 Aorus Elite Bios F 31h
Gskill TridentZ RGB 2x8 3600 mhz CL18
MSI 2080 Super Ventus
1 M.2 disc for Windows and 1 M.2 for games and data. 
Seasonic Focus 850W 80+ gold PSU

What a nightmare this "upgrade" has been. Many hours spent and many windows reinstall. Just having the PC to post was a big deal, Q flash never worked had to get a r5 2600 CPU from a friend to actually post and update bios. 

Everything looked fine in windows, after updating BIOS Installed chipset, audio and LAN drivers from Gigabyte website. I was running the system with all settings as default/auto. Turned XMP on and ran benchmarks, all good. Cinebench r 20 and r23 running good. Started a game (Rogue Company) and system crashed (Bios reset) within 5 min. Repeated and crashed. Opened Horizon Zero Dawn to run the benchmark and crashed within 20 sec.

Event viewer showed WHEA errors, kernel erros and more. Decided reinstall windows fresh (again) guessing something went wrong with it. New windows, installed same drivers, only downloaded steam and HWinfo, SAME problems of course.

Found out that if I disable Core Boost Performance from bios and enable XMP everything runs smooth and crisp (benchmarks and games). But my chip is running at 3.7 ghz. On the other hand, if I run my DDR4 at default 2133 mhz and Disable CBP I can All core boost 4.6 ghz 1.3 volts and be stable. Both scenarios give me similar scores in HZD benchmark.

Any sort of CBP and PBO values I do will end up crashing on HZD benchmark, regardless the memory speed. Running ryzen master for PBO and Auto clock delivers same results. After many hours of memory timings and overclocking managed to stabilize the system with: all core boost 3.9 ghz 1.2 V, all settings auto (LLC, SoC volts, etc.) and XMP on 3600 mhz CL 18 1.35v. 
This run smooth and crisp in games and benchmarks, allowing for best "stable" scores.

Obviously I'm not happy, besides the hard work and many hours invested to stabilize, this is not the performance I payed for. 
Should I get a new mobo, should I issue a RMA on the CPU, wait for Bios updates/better drivers?

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1 Solution

Accepted Solutions
Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Guys!!! I SOLVED it!!!!!!!!

Omg, this is actually upsetting but relaxing at the same time since I finally found the problem.

It was PSU related but not because of the total Watts, it was the cables. I've been using this Phanteks Cable extensions for over 2 years now, never had an issue. Since I was monitoring the watts usage and noticing very weird behavior,  like huge spikes and dumps, in one of many reboots I noticed once cable was pretty hot, that is not normal so I removed the extensions (CPU, Motherboard and PSU) and PROBLEM SOLVED. Running smooth like butter, ran all the benchmarks, ran prime 95, gamed for 2 hours and not a single problem. Giving me the expected performance now.

It makes a lot of sense by the way the PC was working. Still going for that 850 W PSU for more room on that department. Gonna keep testing but so far you can TELL is working as it should, it looks and feels fine. Thanks to everyone that helped. 

cables phanteks.jpg

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25 Replies
Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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I just checked and there is a new bios F31j, it might solve the issues. Also drivers from AMD site are different (newer it looks) than Gigabyte site. Gonna try them out as well. Hope it works. 



 

misterj
Exemplar

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Jazzinplayer, please always get your drivers from the individual vendors , never the MB vendor ( https://www.amd.com/en/support ).  They are almost always down level.  Please set all to default do a Clear CMOS and run Cinebench R23.  Please post a screenshot of Ryzen Master (RM) but not CB - just tell us the score.  Tell us how much power your video card uses.  I would let others test the new BIOS.  Thanks and enjoy, John.

spot_ys
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Hi!

As some members already mentioned, always get the drivers from AMD, this is really important and adds a great deal of performance and stability.

 

Another thing that might sound silly, but have a look at your PCIe x16 lane set speed on Motherboard, resolved many issues with my mates PC's by locking manualy the lane speed to what the either Board/CPU/GPU combo would allow.

 

In your case locked it to x16 Gen3

 

Keeps us posted on your findings ;)

Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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This is the screenshot, everything default new Drivers installed. Score in CB R23 is 10583. It crashed on HZD benchmark just the same. 

Updated Bios to F31j and it crashed as well, same way. 

default everyhing no xmp cinebench 10873.PNG

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misterj
Exemplar

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Not good, Jazzinplayer.  What is HZD benchmark?  Google does not seem to want to say.  Why are all the cores at 4335 MHz?  Looks like something is forcing the frequency.  Can you borrow a power supply with more power?  What is the wattage of your video card?  If you have a dump file in your minidump folder, please compress the folder and post it here.  Please look at the Apps under Settings and see if you find any OC applications.  Thanks and enjoy, John.

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Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Windows is fresh install, there is nothing in the PC other than Ryzen Master, Cinebench, HwInfo, Steam with Horizon Zero Dawn (the Benchmark is from that game) and drivers. 

Don't know why cinebench stayed at 4.3 ghz. When I ran the game benchmark it went up to 4.6 ghz. I can set the cpu to run 4.6 ghz all core at 1.3 and it works fine. No crashes on games but only if the ram stays at 2133 mhz, any other value it crashes on games. 

My power supply is fine, is top tier quality.  1 week ago I was running my i7 9700k at 4.9 Ghz with same components, that cpu under that load will consume twice as much as this one. Gpu consume around 300 W and was the same. 

I can run benchmarks like cinebench for +10 min with PBO and XMP and it'll pass. Ryzen master stress test easy pass. Open up 1 game say Rogue Company which is limited to 150 fps and it'll crash in minutes. 

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misterj
Exemplar

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Jazzinplayer, I am not criticizing your power supply, but if your Video card pulls 300 Watts, then the CPU may be getting shorted.  I would like you to try about 100 Watts more.  You should be able to run with Ryzen doing its own thing.  I know nothing about Intel chips, so cannot comment.  I have no other suggestions at this time - sorry.  Please do try AMD Online Support .    If your MB has an additional 12V power connections, please make sure they are connected,  Enjoy, John.

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Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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Thanks John appreciate your help! Going to contact AMD support as well.

Everything is connected properly and I can assure you the PSU is good enough for this build since the intel cpu was consuming much more power. I can Overclock this CPU to 4.6 ghz even 1.4 v and run stable, it won't crash if I keep my DDR4 at 2133 mhz. If setting something else then it crashes. 

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Jazzinplayer
Adept II

Re: System unstable: Ryzen 5 5600x and Aorus x570 crashing on games at default settings

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I've spent many many hours now and nothing really works (besides base clock), I can stabilize the system even with 4.5 ghz all core and xmp. But will crash in heavy games and Bios reset. Only thing now is changing to another DDR4 but at this point I don't think will work. 

A friend of mine just got his and is running without any issues on a b550 Aorus board (I have a x570 aorus). The store where I bought the product does not have "Amazon-like" return policy so I might to issue a RMA and that is going to be a huge pain. If it was amazon I would've return it and buy a new one already. 

I could try to replace the motherboard but don't think that's the issue. Pretty sad right now. I was performing well on my i7 9700k and with all this hassle I regret this "upgrade" so much

 

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