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schlitzbull
Adept I

Re: Swapping stock cooler ripped out CPU

The damage wasn't massive. I just figured it would be worth seeing what AMD said prior to attempting to fix. I just very gently used a precision screwdriver to lean it back flush with the rest of the pins. Luckily there was only a handful of bends and all at a corner.

The SATA M.2 i'm using a WD Blue 250gb which appears to be on the x470-f qvl list. I initially had an issue trying to install the OS due to the MBR and after a reboot it magically took. I'm hoping its just something weird and not actual damage to the CPU!

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schlitzbull
Adept I

Re: Swapping stock cooler ripped out CPU

Yeah Windows won't even load now, will definitely reformat.

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elstaci
MVP

Re: Swapping stock cooler ripped out CPU

See if this Microsoft Forum on how to install Windows 10 on a SSD might help: Installing windows 10 on SSD - Microsoft Community

Also this Microsoft on installing Windows 10 on a SSD: Windows Setup: Installing using the MBR or GPT partition style | Microsoft Docs

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schlitzbull
Adept I

Re: Swapping stock cooler ripped out CPU

Up and running much better now! What a crazy couple of days.

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elstaci
MVP

Re: Swapping stock cooler ripped out CPU

good to hear.

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alexnode
Journeyman III

Re: Swapping stock cooler ripped out CPU

schlitzbull‌ This is exactly what happened to me i installed the wraith cooler  then i changed my mind and tried to replace it with a corsair cooler ... but my case was worse. The motherboard hinge broke,  the pins bent in three corners, 4 rows in, and about 10 pins broke when i tried to straighten them out.  Hundreds of pounds in the bin. Funny thing is that i build xeon rendering farms for the last 20 years albeit that was the first AMD processor i ever used ! A 2700x cost me £1200 including a new intel motherboard and processor. This mounting system is not fit for purpose in my point of view, i like what AMD is doing recently but they should introduce some metal cover clipping around the socket to prevent things like that.  

undifine0909
Adept I

Re: Swapping stock cooler ripped out CPU

you had to slide it xD not taking up hahahhaah because of slimy thermalpaste

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piratesque
Journeyman III

Re: Swapping stock cooler ripped out CPU

The same happened to my Ryzen 3900. Installed it  with the stock cooler according to the instructions. Then the next day a friend brought over a watercooler and I proceeded to remove the stock cooler. It was a bit hesitant at first, like it was stuck. Got it out and saw no CPU in the socket ... it was stuck on the cooler with pins bent the way the cooler came off. The cooler paste is like really sticky glue, nothing like the TIM you buy separately.

To anyone else - avoid the stock cooler at all cost. The factory applied paste is way too thick and adhesive.

I wont even bother sending in a support ticket, AMD always replies by blaming the customer when the actual fault lies with AMD itself.

c4rbon
Adept I

Re: Swapping stock cooler ripped out CPU

This also just happened to me on my 3800x.  When I disengaged the locking tabs and pulled up on the cooler, the CPU came out with it.  Bent 4 pins in the process, all in the corners.  I used a pick and a razor blade to bend them back straight and reinstalled.  Fortunately everything seems to be working fine.

I used the stock cooler for about 2 months, and just swapped to a Noctua cooler, because the stock cooler was too noisy for me.  The CPU was warm, the machine was off for less than 5 minutes before I removed the cooler (and CPU...).

My advice would be not to use the stock cooler if you ever anticipate replacing it in the future.  If you do need to remove the stock cooler, take out your GPU and RAM so you can gently twist the cooler off, instead of pulling straight out.

I really hope AMD addresses this problem.  Short term fix would be not to use such sticky thermal paste.  Long term, I hope they change their mechanical socket design.  This is a ridiculous problem to have using stock components on an enthusiast-oriented product.

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elstaci
MVP

Re: Swapping stock cooler ripped out CPU

In my opinion actually it isn't AMD problem about how a processor is attached to a motherboard. It is the manufacturer of the Motherboard that needs to find or engineer a better and more secure method where a processor won't come off if the CPU Cooler becomes adhered to the processor.

Motherboard Manufacturers can get input from AMD and Intel or maybe advice AMD and Intel about adding a special feature to the AMD or Intel Processor's case that motherboard manufacturers can use to latch down the processors in the socket much more securely than the way it is now.  Like for instance as an example, have AMD or Intel create a metallic built-in bracket similar to wings on each side of the processor's case where it can be screwed down to the motherboard's socket using two screws. Instead of a plastic Bracket like Thread Rippers.   The only problem with metallic wings is that the wings will get hot when the processor heats up. Maybe the wings can be coated with a high Temperature plastic so it won't heat up. anyway I am digressing.

I imagine that AMD gives the Motherboard manufacturers all the data and specs they need to manufacture a motherboard that can use a AMD Processor. But how the AMD Processor is latched to the motherboard is the motherboard manufacturer's concern. Since they are the ones that created and engineered the motherboard for the AMD Processor to be used.

Also the manufacturers of Thermal paste or pads need to find a way to prevent Thermal Paste or Pads from turning into glue when exposed to high temps or long use time. So basically, AMD (Thermal paste & pads), Motherboard Manufacturers, & Thermal Paste & Pads manufacturers need to get together to find a way to prevent processors from being manually damaged by Users when a CPU Cooler needs to be removed or replaced after long time use due to being adhered to the processor.

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