Processors

[faxfan2002]

Hi All,

Any idea where to get a replacement carrier frame SP3 (1920X threadripper) from? Bit stuck as the one I have doesn't hold the processor whilst installing

[elstaci]

Several other Users have asked about the orange mounting frame replacement. They don't sell that as a separate item. It comes with the Ryzen CPU.

The only thing I recommend is to open an online AMD Warranty Request form and see if AMD will send you another one under Warranty from here: AMD Warranty Request Form | AMD

[bellabicare]

I've done the Warranty request form but not yeat heard anything. Do you know roughly how long is too long for AMD support?

[faxfan2002]

All sorted, frame arrived late last week so around 2 weeks from end to end and over the festive holidays. Pretty good service!

Took a little bit of explaining what I actually required but some photos helped.

[elstaci]

Thanks for verifying that AMD will replace the Orange Frame under Warranty.

No one had ever come back to mention if they ever received the Orange frame when they made a AMD Warranty Request online.

[bellabicare]

All sorted, my frame arrived too

[ahmaddanyal06]

I also misplaced the carrier for my EPYC 7551P. 

I'm on a time limit, hopefully they can accelerate the process for me.

[marioroy]

I experienced the same issue today. One of the stand-off, for connecting the CPU cooler, detached from the carrier frame.

[marioroy]

I purchased a broken TRX40 motherboard off eBay which had a Lotes retention bracket. I find the Lotes bracket to be better made than Foxconn. My system is back up and running again.