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TSD2k21
Adept I

Serial number format is invalid, can't submit warranty claim! help!

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Hello, I am trying to submit an RMA for my Ryzen 5 3600X, but when I type in the serial number I get the following error. Please help

TSD2k21_0-1630526128557.png

This is the serial number I am using:

9JA2168N00468

What am I doing wrong?

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TSD2k21
Adept I

Re: Serial number format is invalid, can't submit warranty claim! help!

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The issue has been solved as I was selecting Desktop Kit in the product Type but the one which should have been selected was Processor. Sorry for the mess. Thank you for you help SIR

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8 Replies
elstaci
MVP

Re: Serial number format is invalid, can't submit warranty claim! help!

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Is your Ryzen 5 3600x processor a Retail Processor?

In another words did the processor come in a Official AMD Retail Box from your Retailer/Vendor?

Sometimes an "1" looks like the letter "l" or a "0" looks like the letter "O" so double check the serial number.

What Retailer did you purchase the Processor from?

Does the CPU printed Serial Number and Model number match the AMD Retail Box Serial Number and Model number on the white sealed label of the box?

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TSD2k21
Adept I

Re: Serial number format is invalid, can't submit warranty claim! help!

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Yes its a retail processor which comes in an Official AMD Retail Box

TSD2k21_2-1630560614139.jpeg

 

TSD2k21_4-1630560737216.jpeg

 

 

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Matt_AMD
Community Manager
Community Manager

Re: Serial number format is invalid, can't submit warranty claim! help!

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Can you post a picture of the retail box, clearly showing the serial number?
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TSD2k21
Adept I

Re: Serial number format is invalid, can't submit warranty claim! help!

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TSD2k21_0-1630561372767.jpeg

 

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Matt_AMD
Community Manager
Community Manager

Re: Serial number format is invalid, can't submit warranty claim! help!

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That's not what I asked for, please provide a full picture clearly showing the retail box, all packaging and the serial number.
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TSD2k21
Adept I

Re: Serial number format is invalid, can't submit warranty claim! help!

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Would these photos do the needful?

TSD2k21_0-1630568785324.jpegTSD2k21_1-1630568800959.jpegTSD2k21_2-1630568813380.jpeg

TSD2k21_3-1630568827217.jpeg

 

 

TSD2k21
Adept I

Re: Serial number format is invalid, can't submit warranty claim! help!

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The issue has been solved as I was selecting Desktop Kit in the product Type but the one which should have been selected was Processor. Sorry for the mess. Thank you for you help SIR

View solution in original post

Matt_AMD
Community Manager
Community Manager

Re: Serial number format is invalid, can't submit warranty claim! help!

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Better, thanks. Glad to see you resolved the issue!

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