Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Processors

ronaldb
Adept I
‎07-03-2019 01:51 AM

Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Dear AMD Community,

with a brand new Windows 10 System with a Ryzen CPU it was not possible to use a digital signature with Outlook 2016/2019. The Problem is described in detail here: Signatur mit S/Mime-Zertifikat in Outlook 2016 schlägt fehl - Microsoft Community 

Microsoft found the issue in cooperation with the users which have the issue. Solution is to delete the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Cryptography\Providers\AMD Provider] key in the registry. 

Reason for that is the missing amdumcsp.dll which should be located in C:\Windows\system32.

Can someone from the AMD Stuff confirm this and provide the amdumcsp.dll for Windows 10? Just with this DLL S/MIME will work on Windows 10 with Ryzen CPU / AMD Chipset out of the box. 

Thank you very much

Kindly Regards

Ronald

Reply
14 Replies
ronaldb
Adept I
‎07-11-2019 04:59 AM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Hi,

maybe it is possible that an AMD Software Engineer can have a look into this problem? That would be very nice. Sure, the problem is solved now with the workaround i described, but the reason for this issue is still present. On every fresh installed Windows 10 machine with a AMD Ryzen CPU and Office 2016/2019 with S/MIME configuration the error occurs.

So please take a look into this. I think this is a small thing for AMD to provide the missing DLL.

Thank you

Kind Regards

Ronald

0 Likes
Reply
misterj
Exemplar
‎07-11-2019 09:47 AM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

ronald, please open a support ticket here.  This is a user forum (almost no one works for AMD) and I think you need to talk to AMD directly.  Good luck and enjoy, John.

Reply
ronaldb
Adept I
‎07-11-2019 12:46 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Hello John misterj,

thanks for the information. My fault! But maybe another user have the same issue so they have now a topic here. 

I will open now a support ticket. Thanks for the link.

Bye

Ronald

0 Likes
Reply
misterj
Exemplar
‎07-11-2019 12:55 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Thanks, ronaldb, you are welcome.  Yours is the first inquiry on this subject I have seen.  Please let us hear what you learn.  Enjoy, John.

0 Likes
Reply
ronaldb
Adept I
‎07-11-2019 12:57 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Of course John, I keep you (and all the others) in touch. 

Best

Ronald

Reply
duffy6
Adept I
‎03-28-2022 01:22 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Hi all,

 

i also ran into this problem - but with the latest Outlook version 2021.

I deleted the AMD CSP registry entry and restarted my PC but still the same error message.

Does anyone have news for this issue?

 

greetz

duffy6

0 Likes
Reply
elstaci
MVP
‎03-28-2022 01:44 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Deleted answer since it isn't what Duffy6 was looking for.

0 Likes
Reply
duffy6
Adept I
‎03-28-2022 01:52 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

Thanks for the replyI already used that tool, too!

but still running into the same error

Reply
elstaci
MVP
‎03-28-2022 01:59 PM

Re: Ryzen CPU and Outlook 201x s/mime encryption and digital signature not possible

again deleted my reply since it isn't what duffy6 was looking for.

0 Likes
Reply