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Journeyman III

Ryzen 9 5900X not working

Hello . My name is Sandu and I bought a processor Ryzen 9 5900X  which does not work, freezes on the motherboard logo, freezes on loading Windows or sometimes in the BIOS. I am from Moldova but I bought it in another country, it has a guarantee, where can I take it in Moldova to return it under guarantees?

The processor is 100% not working, it was tested on different motherboards with different bios, about 7 motherboards. 



1 Reply

IF you purchased a sealed Official AMD Retail Box processor you have a 3 year AMD Warranty that starts as soon as your Retailer/Vendor's Warranty expires.

You can open a AMD Warranty from here and they will give you instructions on how to return your defective AMD Processor:

NOTE: If you processor didn't come in a sealed official AMD RETAIL BOX than the AMD Warranty is voided.