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Journeyman III
Journeyman III

ryzen 7 2700x restarts or black screen

Hi! Y have Ryzen 7 2700x with automatic OC from the AMD boost, reaching 1.49V. sometimes, my computer restarts, it does not matter if I'm playing or the computer is on the desk doing nothing, sometimes it restarts or it stays on a black screen and I have to turn off the power and turn it on again.

My setup(bought a week ago):

- Ryzen 7 2700x

- Asus rog strix X470-F

- EVGA SuperNOVA G3 750

- G. Skill FlareX DDR4 3200 16GB (8GBx2)

- SSD Samsung 500GB

- HDD 1.5TB

- Liquid refrigeration Alphacool CPU Eisbaer 360

I'm running the RAM at 3200Mhz. U think the problem is the Voltage from the proccesor, 3200Mhz RAM or? The PSU is new two days ago and motherboard a week ago. What can I do? When I'm on Prime95 with stress test it works, but when I play or I'm afk the computer restarts or black screen, on Windows Event View It says always Kernel-Power id 41 Category 64, on details all is 0.

Need some help, thx.

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34 Replies
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Exemplar
Exemplar

Re: ryzen 7 2700x restarts or black screen

jaumes, please look in the "C:\Windows\Minidump" folder and if there are any files, please compress the folder and attach it here.  How does your system work with NO OCing?  I would suggest you go into your UEFI and Load UEFI Defaults, or do a Clear CMOS according to your MB manual.  What OS are you running?  What slots are your memory sticks in?  Please make sure they are both securely and fully inserted.  I had a similar problem on my 1800X (no OC) which turned out to be a bad memory slot (MB RMA).  My system would hang (not crash) when doing nothing.  Enjoy, John.

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Journeyman III
Journeyman III

Re: ryzen 7 2700x restarts or black screen

I don't have "Minidump" fonder in C:\Windows so I assume that no file has been generated. I do not quite understand what you mean without OC, I didn't manual OC, only installed motherboard, ryzen cpu, etc etc and installed windows, only changed to 3200Mhz memory. The boost is from Precision Boost 2, which is automatically activated without doing anything. Now im testing with AMD Ryzen Master using fixed 1.35V and 3.9Mhz to all cores and stress test with Prime95, It has been about two hours and nothing has happened, but as I say it does not happen when CPU uses more power, is random.

I'm running Windows 10 Pro version, fully patched and licensed. Clean installation after installing all hardware. Ram is fully inserted.

But my system not hang, my system restart, without error, blue screen, nothing, it's like u disconnect power and turn another time, computer restart without any apparent sign. Or my system turn black screen (two cause I have two screens) and it stops working, and can't restart with power button on case, have to stop the power or disconnect cable and turn on another time.

I don't know what can I do, all is up to date and I have not changed anything that could affect.

Thanks for your help.

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Exemplar
Exemplar

Re: ryzen 7 2700x restarts or black screen

Thanks, jaumes.  OK, I forgot to think about Precision Boost 2, but I still want you to either Clear CMOS or Load UEFI Defaults and run for a day or two or until crash.  What slots are your memory sticks in?  I am running W10 Pro x64 and have a "C:\Windows\Minidump", although it is empty.  What version of W10 do you have: Command Prompt-winver.

Start.jpg

Please set your "System failure" settings as mine are set.  Thanks and enjoy, John.

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Journeyman III
Journeyman III

Re: ryzen 7 2700x restarts or black screen

I have the same issue and also have no minidumps. I did just change my settings to match your's, before it was on automatic dumps and there were no files for any dumps. I have tried a CMOS reset and have also swapped out my ram for a new set. I also changed them from being in B1/B2 to A1/A2 and it seemed to decrease in frequency but hasn't gone away. If you need the full specs of my computer then I can post them but I do not have time at the moment. I have also run Memtest on my RAM and it completes successfully. All issues seem to have no correlation to system stress or power draw from the PSU.

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Journeyman III
Journeyman III

Re: ryzen 7 2700x restarts or black screen

Hello,

I happen to have the same issue here.

My system is:

   - Ryzen 2700

   - MSI msi x470 gaming pro carbon (mobo)

   - Corsair Vengeance LPX DDR4 3000MHZ (2 x 8 GB)

   - Samsung SSD 860 EVO 1TB

   - NVIDIA GeForce GTX 1080

   - WIN10 OS build: 17134.523

I noticed that after playing a "heavy" game or after using certain application which require heavy GPU utilization, the screen goes black like it's on Sleep mode, the leds of the MOBO are still on, but the only way to wake up the system is by pressing the reboot button.

Currently the system is running with 8 cores all set to 4.0 GHZ, but the event also occurred when they were set to 3.250.

Again memory tests didn't show any problem, nor stress tests run with RYZEN master (with and without memory usage).

The CPU temperature peak that i reached was 70 deg C.

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Journeyman III
Journeyman III

Re: ryzen 7 2700x restarts or black screen

I'm having the same issue...  

I went from having a ryzen 1600 running 16g of G. Skill Trident on an Asus x370 to a 2700x with a total of 32g of the Trident on the same board.  System ran good for about a day before the crashes started.  I first started with software adding/removing drivers hoping I messed something up, once that didn't work I started pulling Ram hoping maybe a stick died, but again no help.  From there I put the old 1600 back in and it crashed again...  So at this point I figured well the x370 died, didn't like the new chip, or whatever either way I went and got an Asus x470, a new EVGA 750 PSU and an AIO watercooler...  Figured as long as I'm driving way over to MicroCenter I might as well get it all...  Computer was running great while setting up and getting everything loaded back up...  BUT now its starting the crashes again...  Is my chip junk and cooking my boards??  seems strange when I put the 1600 back in the old board it crashed just like the 2700x did...  Not sure what to do at this point...

One last point, it seems like it dies more when nothing is going on then when pushing it..??

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Exemplar
Exemplar

Re: ryzen 7 2700x restarts or black screen

taglia, you should have really started a new thread.  Please post a screenshot of Ryzen Master (RM).  Please update to the latest W10 (1809.17763.292) and do a Clear CMOS.  Are you running the latest BIOS?  What is the size of your power supply?  Thanks and enjoy, John.

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Adept I
Adept I

Re: ryzen 7 2700x restarts or black screen

Same problem here, with almost same configs.

Ryzen 2700 (non X)

Asus x470-f gaming, latest BIOS (march 2019)

Corsair Vengeance pro RGB 3000 mhz  @3200mhz (2 sticks 8 Gig each)

Samsung 850 EVO SSD.

Windows 10 Enterprise x64 (build 1809) all updated.

RTX 2060  drivers v430.86

XFX 750w pro Core PSU.

Everything was running just fine until last week.

Since then, PC shuts down randomly. No blue screen or any signal of error, it just shuts down. Sometimes it restarts, sometimes I must switch off and then on the PSU in order to boot again. Windows turns on without notice it had any fault.

Event viewer also does not register any strange event.

I'll reset BIOS and test with no tweaks tonight.

If I found the cause, I'll post it in here, will tell you guys.

I'm a bit afraid it's related to my PSU, which is several years old. Makes no sense a system problem that left no traces at all, so I'm betting it's a hardware issue.

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Journeyman III
Journeyman III

Re: ryzen 7 2700x restarts or black screen

So, what I notice was if I had any sort of monitoring software running it

would crash, even Asus software... ever since I tool CPUz and the Asus

suite off I haven't had an issue. But now I have no idea what's going on

temp or usage wise....

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