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Percussion
Adept II
Adept II

RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

Hello I'm having a full freeze with black screen. while gaming or on gpu load (2-5 minutes of any game). and here is all what i tried to do with all the details and my system.

- Motherboard : Gigabyte b450m s2h with the latest F60 bios version (i had a older bios version  and had the same problem so i upgraded the bios to F51 and i'm still having this problem and then to F60 and still the same prob) with latest drivers (chipset/audio/lan) from gigabyte website at this day.

- APU AMD Ryzen 5 3400G with the Latest AMD Adrenalin driver (tried two versions latest recommended one and still having the same problem and then installed the latest optional one and still having the issue)

- Ram : Adata ddr4 2666mhz 1.2v 8gbx2 (so 16gb of ram)

- (a lot of cooling and no high temps problem anywhere, i have 3 front fans, 2 back exhaust all in 120mm, i tried testing the glass case open, and it's cool these days since its winter)

- PSU : i had a cheap Xigmatek 450w bronze+, i bought i new one since i thought it was the PSU, so i bought a Cooler Master MWE modular 750W GOLD+ (and still have the same problem)    

- Simple keyboard and mouse, no RGB apps or anything related.

- i have the latest windows 10 version, i did a fresh new windows 10 install, with the media creation tool. and still having the problem

-COMPAQ monitor 21inchs tried to connect it with DVI or with HDMI still the same problem

-Storage : Adata SU630 SSD 240gb (system) / Toshiba 1tb HDD 7200rpm (for storage and games)

- tried to overclock or underclock and then resetting default bios settings and nothing, nothing juste noooothinggg.

 

Please help i'm tired i need a solution 

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54 Replies
ScotchFury
Adept III
Adept III

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

Could try reseating RAM and all internal power connectors?

Could try running your RAM one stick instead the two to ensure one isn't faulty? Also try both sticks by themselves and try both slots in the off chance one of the MB's RAM slots has issue.

Get Windows event viewer to see if there is any log giving more info to what is triggering it? may give clue to if HW or software issue?

Could try using the Radeon display driver removal tool  to completely remove all graphic drivers & software & try reinstall. 

https://www.amd.com/en/support/kb/faq/gpu-601 

** If you go Start, type Admin Tools. It should open a App list with Administrative & diag. Apps. Check event viewer for recurring critical errors and in system administrators.

*** Could also try opening multiple web browsers etc. To max out RAM usage as a way to check there isn't a faulty RAM chip that glitches under high load.

Hopefully that might give some hint to what's triggering it..?

Percussion
Adept II
Adept II

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

Thanks for the quick reply. 

- My motherboard only has 2 Ram slots so... may be i will try to use only one Ram stick at a time. but i did the memtest64 from techpowerup and it shows me no errors or problems

- The event viewer tells me that it is a critical error (kernel power 41 (63) ) after each freeze and hard restart

- And yes i tried to uninstall the AMD radeon drivers with the AMD cleanup utility and reinstalled the latest drivers and still the same thing

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ScotchFury
Adept III
Adept III

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

Hmm.. the Kernel power error is just a standard error for improper / unexpected restart..

I'd try doing a BIOS factory reset to make sure there isn't something weird or incorrect set in there.. Also give the 1 stick of RAM a try to rule out a faulty stick..

Remember to try each stick singularly and in each slot.

Also try opening enough apps, browser tabs etc. to completely fill your memory to see if that triggers the error..

Does it flash a BSOD error code while outputting an error log? Or does it just go from working to instant reboot..?

Percussion
Adept II
Adept II

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

- Okay doing a bios factory reset is its loading default setting ? if its that i already did it and nothing. 

- i will try do open a lot of tabs and see

- i get a lot of black screen freezing with the sound freezed of my earphones. and one time i got this error message from amd software after the game crashed (fortnite) : we have detected a driver timeout on your system 

but i couldn't control anything, the desktop was bloked had to restart with the botton anyway, 

- yeah it goes from working really good (good fps, smooth graphics, everythings good,) to (instant freez and crash and no control so i have to restart from reset botton)

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ScotchFury
Adept III
Adept III

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

The AMD software has a habit of resetting graphic settings or GPU OCs on certain crashes even if it wasn't the cause..  

It really sounds alot like a memory issue.. especially since you're using integrated graphics and not a discrete GPU (Actual Vid. Card)..? 

Give the memory a try seperately and see if that gives any clue.. try the opening heaps of apps to see if filling the MEM has any effect first as that's an easy test...

benman2785
Grandmaster
Grandmaster

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

hey - Gigabyte with its 300er and 400er MoBos have problems with XMP - and this is especially true when using an APU!

i suggest this steps:

1. CMOS
2. leave everything auto and test
3. if 2. is stable than ONLY activate XMP (do 3-4 restarts in a row without gaming - then test games)
4. if this is stable considering OC or UV of CPU in Bios
5. if its now unstable again and you get bluescreens etc - do 1-3. again and then go to 6.
6. use ZenStates (on github) to OC and UV

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
Percussion
Adept II
Adept II

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

- what do you mean by ’stable’ in number 2 In idle it is stable yes but after minutes of gaming no its not.

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ScotchFury
Adept III
Adept III

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

He means try doing a full reset to defaults in the BOIS. 

Then with either the AMD Radeon Software or MSI Afterburn etc.  Do a full reset to defaults.. then whatever the enable manual tuning and drop the FEQ & MEM speed by 5 - 10% and see if not working the GPU quite so hard might help..

** Another idea to test.. You can run GPU-Z, on the RHS approximately half way down you'll see a greenish tick. Select that and start the render test. Run that for a reasonable time and see if that  will make it crash or have issue.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.techpowerup.com/gpuz/&ved=2ahUKEwjQ...

Can also run the render test in full screen 

Percussion
Adept II
Adept II

Re: RYZEN 5 3400G CRASHES PLEASE I TRIED EVERY THING

well i tried to :

- get bios to default settings and then go from 2600mhz to 2400mhz with/ and auto voltage (1.2) : after 15 min of playing or setting in desktop i get CRASH or BSOD SAYING : (IRQL NOT LESS OR EQUAL)

- tried also to go with 2600mhz with 1.3volts same thing.

 

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