cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

renanz
Adept I

Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

I build an configuration with ryzen 5 3400G and Asus Prime B450m Gaming-BR motherboard, i tried everything to fix this problem, but no one worked. I try to update my Bios, drivers, the windows is in the latest version. I try to config my motherboard to unable Global C-state control in AMD CBS BIOS option, but nothing works.The problem occurs when processor go to 100% usage and down to 1% for example, or when i navigate in google chrome, basically the windows crash randomly, and i can't close nothing. How can i fix this problem?

My configs:

- Ryzen 5 3400G

- 2x8GB Corsair Vegance DDR4 2666Mhz

- Asus Prime B450m Gaming-BR(Motherboard)

- EVGA PSU 750W 80 PLUS GOLD

-SSD Kingston 250GB

-HD 2TB Barracuda

35 Replies
elstaci
MVP

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

What exact errors are you getting when it crashes?

Also check Device Manager for any errors or Yellow Exclamation marks.

Also do you have the latest versions of BIOS/UEFI and CHIPSET Installed?

0 Likes
renanz
Adept I

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

The windows freeze, i can't use the computer without reset it brutally, i don't know when it crashes, i make some tests, and normally when i use very much the processor or use the computer for a long time it simply crash, i don't see any Yellow Marks in Device Manager.I have the latest version of BIOS/UEFI and i already installed AMD chipset driver for B450m in AMD website: https://www.amd.com/pt/support/chipsets/amd-socket-am4/b450. But its not work.

0 Likes
elstaci
MVP

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

What does Device Manager show?

Also run DXDIAG.exe and upload the file to this post. This useful to see what files or programs are having problems.

If you have any dump files in C:\Windows or C:\Minidump upload those also to see if it indicates what is causing your computer to crash.

Here is your Ryzen 5 3400g latest AMD APU Driver for your processor: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-desktop-processors-radeon-vega-g... 

In case the latest has problems try installing AMD Previous drivers from here: https://www.amd.com/en/support/previous-drivers/apu/amd-ryzen-processors/amd-ryzen-5-desktop-process... 

Also make sure your Windows 10 is fully updated via Windows Update. This is required for the latest AMD Drivers to work correctly.

0 Likes
elstaci
MVP

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

Also check your GPU and CPU temperatures. That can cause your computer to crash.

Also check Windows Event Viewer to see what "Critical" and "Errors" shows.

0 Likes
renanz
Adept I

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

Device manager show that's all right apparently. Directxdiag don't show me any problem, Windows 10 is updated, i found a directx.txt in C:\Windows, i don't know what extention could be have a dump file, but here directx.txt:

10/04/19 20:47:29: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_24_x64.inf [DefaultInstall]
10/04/19 20:47:29: infinst: Installed file C:\Windows\system32\d3dx9_24.dll
10/04/19 20:47:29: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_25_x64.inf [DefaultInstall]
10/04/19 20:47:29: infinst: Installed file C:\Windows\system32\d3dx9_25.dll
10/04/19 20:47:30: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_26_x64.inf [DefaultInstall]
10/04/19 20:47:30: infinst: Installed file C:\Windows\system32\d3dx9_26.dll
10/04/19 20:47:30: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_27_x64.inf [DefaultInstall]
10/04/19 20:47:30: infinst: Installed file C:\Windows\system32\d3dx9_27.dll
10/04/19 20:47:31: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_28_x64.inf [DefaultInstall]
10/04/19 20:47:31: infinst: Installed file C:\Windows\system32\d3dx9_28.dll
10/04/19 20:47:31: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_29_x64.inf [DefaultInstall]
10/04/19 20:47:31: infinst: Installed file C:\Windows\system32\d3dx9_29.dll
10/04/19 20:47:32: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT_x64.inf [DefaultInstall]
10/04/19 20:47:32: infinst: Installed file C:\Windows\system32\xactengine2_0.dll
10/04/19 20:47:32: infinst: Installed file C:\Windows\system32\x3daudio1_0.dll
10/04/19 20:47:32: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_30_x64.inf [DefaultInstall]
10/04/19 20:47:32: infinst: Installed file C:\Windows\system32\d3dx9_30.dll
10/04/19 20:47:33: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_1_x64.inf [DefaultInstall]
10/04/19 20:47:33: infinst: Installed file C:\Windows\system32\xactengine2_1.dll
10/04/19 20:47:33: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll'
Target file is Version 9.11.519.0
Source file is Version 9.11.519.0
10/04/19 20:47:33: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
10/04/19 20:47:33: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\xinput1_1_x64.inf [Install_Driver]
10/04/19 20:47:33: infinst: Installed file C:\Windows\system32\xinput1_1.dll
10/04/19 20:47:33: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_2_x64.inf [DefaultInstall]
10/04/19 20:47:33: infinst: Installed file C:\Windows\system32\xactengine2_2.dll
10/04/19 20:47:33: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll'
Target file is Version 9.11.519.0
Source file is Version 9.11.519.0
10/04/19 20:47:33: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
10/04/19 20:47:34: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\xinput1_2_x64.inf [Install_Driver]
10/04/19 20:47:34: infinst: Installed file C:\Windows\system32\xinput1_2.dll
10/04/19 20:47:34: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_3_x64.inf [DefaultInstall]
10/04/19 20:47:34: infinst: Installed file C:\Windows\system32\xactengine2_3.dll
10/04/19 20:47:34: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll'
Target file is Version 9.11.519.0
Source file is Version 9.11.519.0
10/04/19 20:47:34: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
10/04/19 20:47:35: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_31_x64.inf [DefaultInstall]
10/04/19 20:47:35: infinst: Installed file C:\Windows\system32\d3dx9_31.dll
10/04/19 20:47:35: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_4_x64.inf [DefaultInstall]
10/04/19 20:47:35: infinst: Installed file C:\Windows\system32\xactengine2_4.dll
10/04/19 20:47:35: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
10/04/19 20:47:36: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_32_x64.inf [DefaultInstall]
10/04/19 20:47:36: infinst: Installed file C:\Windows\system32\d3dx9_32.dll
10/04/19 20:47:36: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_00_x64.inf [DefaultInstall]
10/04/19 20:47:36: infinst: Installed file C:\Windows\system32\d3dx10.dll
10/04/19 20:47:37: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_5_x64.inf [DefaultInstall]
10/04/19 20:47:37: infinst: Installed file C:\Windows\system32\xactengine2_5.dll
10/04/19 20:47:37: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll'
Target file is Version 9.15.779.0
Source file is Version 9.15.779.0
10/04/19 20:47:37: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
10/04/19 20:47:37: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_6_x64.inf [DefaultInstall]
10/04/19 20:47:37: infinst: Installed file C:\Windows\system32\xactengine2_6.dll
10/04/19 20:47:37: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll'
Target file is Version 9.15.779.0
Source file is Version 9.15.779.0
10/04/19 20:47:37: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
10/04/19 20:47:38: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_33_x64.inf [DefaultInstall]
10/04/19 20:47:38: infinst: Installed file C:\Windows\system32\d3dx9_33.dll
10/04/19 20:47:38: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_33_x64.inf [DefaultInstall]
10/04/19 20:47:38: infinst: Installed file C:\Windows\system32\d3dx10_33.dll
10/04/19 20:47:38: infinst: Installed file C:\Windows\system32\D3DCompiler_33.dll
10/04/19 20:47:39: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_7_x64.inf [DefaultInstall]
10/04/19 20:47:39: infinst: Installed file C:\Windows\system32\xactengine2_7.dll
10/04/19 20:47:39: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll'
Target file is Version 9.15.779.0
Source file is Version 9.15.779.0
10/04/19 20:47:39: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
10/04/19 20:47:39: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\xinput1_3_x64.inf [Install_Driver]
10/04/19 20:47:39: infinst: Installed file C:\Windows\system32\xinput1_3.dll
10/04/19 20:47:40: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_34_x64.inf [DefaultInstall]
10/04/19 20:47:40: infinst: Installed file C:\Windows\system32\d3dx9_34.dll
10/04/19 20:47:40: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_34_x64.inf [DefaultInstall]
10/04/19 20:47:40: infinst: Installed file C:\Windows\system32\d3dx10_34.dll
10/04/19 20:47:40: infinst: Installed file C:\Windows\system32\D3DCompiler_34.dll
10/04/19 20:47:40: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_8_x64.inf [DefaultInstall]
10/04/19 20:47:40: infinst: Installed file C:\Windows\system32\xactengine2_8.dll
10/04/19 20:47:40: infinst: Installed file C:\Windows\system32\x3daudio1_2.dll
10/04/19 20:47:41: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_35_x64.inf [DefaultInstall]
10/04/19 20:47:41: infinst: Installed file C:\Windows\system32\d3dx9_35.dll
10/04/19 20:47:41: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_35_x64.inf [DefaultInstall]
10/04/19 20:47:41: infinst: Installed file C:\Windows\system32\d3dx10_35.dll
10/04/19 20:47:41: infinst: Installed file C:\Windows\system32\D3DCompiler_35.dll
10/04/19 20:47:42: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_9_x64.inf [DefaultInstall]
10/04/19 20:47:42: infinst: Installed file C:\Windows\system32\xactengine2_9.dll
10/04/19 20:47:42: infinst: Target file: 'C:\Windows\system32\x3daudio1_2.dll'
Target file is Version 9.19.1007.0
Source file is Version 9.20.1057.0
10/04/19 20:47:42: infinst: Installed file C:\Windows\system32\x3daudio1_2.dll
10/04/19 20:47:42: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx9_36_x64.inf [DefaultInstall]
10/04/19 20:47:42: infinst: Installed file C:\Windows\system32\d3dx9_36.dll
10/04/19 20:47:43: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_36_x64.inf [DefaultInstall]
10/04/19 20:47:43: infinst: Installed file C:\Windows\system32\d3dx10_36.dll
10/04/19 20:47:43: infinst: Installed file C:\Windows\system32\D3DCompiler_36.dll
10/04/19 20:47:43: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\X3DAudio1_2_x64.inf [DefaultInstall]
10/04/19 20:47:43: infinst: Target file: 'C:\Windows\system32\X3DAudio1_2.dll'
Target file is Version 9.20.1057.0
Source file is Version 9.21.1148.0
10/04/19 20:47:43: infinst: Installed file C:\Windows\system32\X3DAudio1_2.dll
10/04/19 20:47:44: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT2_10_x64.inf [DefaultInstall]
10/04/19 20:47:44: infinst: Installed file C:\Windows\system32\xactengine2_10.dll
10/04/19 20:47:44: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\D3DX9_37_x64.inf [DefaultInstall]
10/04/19 20:47:44: infinst: Installed file C:\Windows\system32\D3DX9_37.dll
10/04/19 20:47:45: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\d3dx10_37_x64.inf [DefaultInstall]
10/04/19 20:47:45: infinst: Installed file C:\Windows\system32\d3dx10_37.dll
10/04/19 20:47:45: infinst: Installed file C:\Windows\system32\D3DCompiler_37.dll
10/04/19 20:47:45: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\X3DAudio1_3_x64.inf [DefaultInstall]
10/04/19 20:47:45: infinst: Installed file C:\Windows\system32\X3DAudio1_3.dll
10/04/19 20:47:45: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XACT3_0_x64.inf [DefaultInstall]
10/04/19 20:47:45: infinst: Installed file C:\Windows\system32\xactengine3_0.dll
10/04/19 20:47:46: infinst: Installing C:\Users\renan\AppData\Local\Temp\DX3B28.tmp\XAudio2_0_x64.inf [DefaultInstall]
10/04/19 20:47:46: infinst: Installed file C:\Windows\system32\XAudio2_0.dll

0 Likes
renanz
Adept I

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

When i try to check Windows Event Viewer, windows freeze and i need to reboot the computer, but from what i could see, the only errors that shown is about when i rebooted the computer brutally.

0 Likes
renanz
Adept I

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

CPU and GPU temperatures is okay, CPU is about 50ºC and GPU is about 65ºC

0 Likes
elstaci
MVP

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

Here is how to generate a DXDIAG.TXT file:

Upload and attach the file to your next reply. It will show up as DXDIAG.TXT.ZIP.

That is the file I need to look at. In the last category of that file is called "Diagnostics" which shows all files or programs that are having problems in your computer. You can "ATTACH" the file to your next reply.

Does Device Manager show any errors or yellow exclamation marks?

What does Windows Event Viewer show under "Errors" and "Critical"?

Any Windows Dumps generated when the computer crashes?

If your computer crashes just trying to access Windows Event Viewer it may indicate a corrupt Windows installation.

Run this from a elevated Command Prompt: sfc /scannow

See if it comes back with any errors. If it comes back with errors than in the same elevated Command Prompt run this command: DISM /Online /Cleanup-Image /RestoreHealth

Then rerun SFC /scannow again and see if it comes back with no errors.

Seems like many Users are having issues with the 400 series boards and 3rd generation processors.

0 Likes
renanz
Adept I

Re: Ryzen 5 3400G + Asus Prime B450m Gaming Br freezing

i could not find this option attach to post, but i will post the .txt file generated here:

Note: Some words is in portuguese, i don't know if it's a problem to you, but if you don't understand, you can copy and paste to google translate.

Note2: I could attach file after click to edit the post

0 Likes