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Processors

sagar7229
Journeyman III
‎02-29-2020 10:42 PM

Ryzen 5 2600and rx570 8gb random crash without error

My system just randomly stop giving disply while cpu is still turned on fans spining without any load on system(while the system is under load it never crashed like playing games and rendering) recently i was playing gta 5  and when i was on setting page it just randomly crash but when playing it was fine then i reset it and opened it again same result but 3rd time it just worked without tinkering. 

I checked maybe its overclock problem bcoz i am running it at 3.85 all core oc genie from msi. 

Anyone plz tell me whats the problem the system is new only 10-20 days

System

Ryzen 5 2600 stock cooler

Rx570 8gb msi armour edition

Msi b450 pro vdh max

Crucial basics 2400 mhz cl17 ram 8gb x2 sticks

Antec atom 550 w power supply

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10 Replies
elstaci
MVP
‎03-01-2020 05:21 AM

Reset your BIOS/UEFI by doing a CLEAR CMOS on the Motherboard. This will set the BIOS/UEFI back to its factory settings.

Then see if the issue continues. If it doesn't then that would indicate a BIOS/UEFI setting causing the problem. IF it continues then you need to continue troubleshooting.

sagar7229
In response to elstaci
Journeyman III
‎03-01-2020 08:46 PM

Done that

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hardcoregames_
Big Boss
‎03-01-2020 08:09 AM

what does the event viewer say for faults?

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sagar7229
In response to hardcoregames_
Journeyman III
‎03-01-2020 08:46 PM

I re installed windows

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sagar7229
Journeyman III
‎03-01-2020 08:48 PM

After reinstalling windows 2 time i think the problem is in the power profile when i set it to windows balanced it does not crash and when i set it to ryzen balanced or high performance it crashed maybe a bug or i i don't know

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Matt_AMD
Community Manager
In response to sagar7229
Community Manager
‎03-03-2020 03:56 AM

Please reset your motherboard BIOS settings to default, do not change any setting and then test the issue again. 

sagar7229
In response to Matt_AMD
Journeyman III
‎03-03-2020 07:34 AM

Even after this i i still has issues yesterday i said that the issue has been fixed but it is still there anyone plz help me

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sagar7229
In response to sagar7229
Journeyman III
‎03-03-2020 07:39 AM

In the event viewer it says that the source is kernel power event id 41 and task category 6315832425928346935454398808533318.jpg

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Matt_AMD
Community Manager
In response to sagar7229
Community Manager
‎03-04-2020 04:50 AM

I notice you are running CPU overclocking software in Windows, so it's possible that you have unstable settings applied as your system is overclocked. This is the most likely cause of your issue. Put everything back to stock settings in Windows and in the BIOS.

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sagar7229
In response to Matt_AMD
Journeyman III
‎03-04-2020 10:37 PM

I am not running any overclock it is on stock 3.4 ghz

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