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wlundstrom
Journeyman III
Journeyman III

Ryzen 1700 freezing under certain load, or software.

So my PC has been from time and time, especially during heavy load started to stutter this includes everything even audio. and it only happens when i tab in and out from a game, or opening up a software. I have flashed the latest BIOS, checked the bios configuration with ram timings and everything but nothing seems to help. The only time i cant recreate this issue is when i uninstall the radeon crimson graphic driver, everything seems to be working fine from then. Im running windows 10 pro with all updates and chipset drivers installed. Ive also tried changing mouse and flashing the latest EFI bios on my R9 fury X

Specs:

AMD Ryzen 7 1700 3.7 GHz 20MB

R9 Fury X

MSI X370 KRAIT GAMING

Corsair 16GB (2x8GB) DDR4 3200MHz CL16 Vengeance

Corsair CX750W Modular

120gb Corsair SSD

1TB HDD 7200rpm 64MB

Tags (1)
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8 Replies
xeleron
Miniboss
Miniboss

Re: Ryzen 1700 freezing under certain load, or software.

I suspect a DPC latency problem,can you check what system timer is used by windows?Check in BIOS if you have a setting called HPET (High Precision event Timer) and try changing the setting from on to off (or the other way around).

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wlundstrom
Journeyman III
Journeyman III

Re: Ryzen 1700 freezing under certain load, or software.

Ive checked the latency with latencymoon and it all looks good, nothing ever goes over 250 it seems. It also suggests that HPET is turned off according to 3dmark

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wlundstrom
Journeyman III
Journeyman III

Re: Ryzen 1700 freezing under certain load, or software.

I managed to get something useful out of latencymoon, but since its windows related files and that i have reinstalled my system a million times without any progress, im about to give up since i literally have tried everything. Heres a screenshot and photo from latencymoon if its to any help

e12182430c84bba39522b9111548e45f.png

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CONCLUSION

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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for  19:03:52  (h:mm:ss) on all processors.

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SYSTEM INFORMATION

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Computer name:                                        DESKTOP-7PRIKUF

OS version:                                           Windows 10 , 10.0, build: 15063 (x64)

Hardware:                                             MS-7A33, MSI, X370 KRAIT GAMING (MS-7A33)

CPU:                                                  AuthenticAMD AMD Ryzen 7 1700 Eight-Core Processor

Logical processors:                                   16

Processor groups:                                     1

RAM:                                                  16333 MB total

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CPU SPEED

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Reported CPU speed:                                   30 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

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MEASURED INTERRUPT TO USER PROCESS LATENCIES

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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   6888,110193

Average measured interrupt to process latency (µs):   4,744225

Highest measured interrupt to DPC latency (µs):       6849,880840

Average measured interrupt to DPC latency (µs):       1,616864

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REPORTED ISRs

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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              306,680

Driver with highest ISR routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total ISR routine time (%):          0,003689

Driver with highest ISR total time:                   Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%)                          0,007001

ISR count (execution time <250 µs):                   70623779

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                63

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

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REPORTED DPCs

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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              6627,560

Driver with highest DPC routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total DPC routine time (%):          0,021631

Driver with highest DPC total execution time:         dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%)                          0,074861

DPC count (execution time <250 µs):                   264359975

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                8166

DPC count (execution time 1000-1999 µs):              21

DPC count (execution time 2000-3999 µs):              6

DPC count (execution time >=4000 µs):                 0

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REPORTED HARD PAGEFAULTS

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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

Process with highest pagefault count:                 none

Total number of hard pagefaults                       0

Hard pagefault count of hardest hit process:          0

Highest hard pagefault resolution time (µs):          0,0

Total time spent in hard pagefaults (%):              0,0

Number of processes hit:                              0

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PER CPU DATA

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CPU 0 Interrupt cycle time (s):                       1820,720314

CPU 0 ISR highest execution time (µs):                293,510

CPU 0 ISR total execution time (s):                   42,285732

CPU 0 ISR count:                                      32998607

CPU 0 DPC highest execution time (µs):                6627,560

CPU 0 DPC total execution time (s):                   617,316074

CPU 0 DPC count:                                      241516619

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CPU 1 Interrupt cycle time (s):                       1265,626076

CPU 1 ISR highest execution time (µs):                244,780

CPU 1 ISR total execution time (s):                   13,363640

CPU 1 ISR count:                                      8900278

CPU 1 DPC highest execution time (µs):                2285,010

CPU 1 DPC total execution time (s):                   81,735642

CPU 1 DPC count:                                      9331443

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CPU 2 Interrupt cycle time (s):                       848,776514

CPU 2 ISR highest execution time (µs):                63,450

CPU 2 ISR total execution time (s):                   0,284350

CPU 2 ISR count:                                      166185

CPU 2 DPC highest execution time (µs):                2014,130

CPU 2 DPC total execution time (s):                   11,122374

CPU 2 DPC count:                                      1292552

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CPU 3 Interrupt cycle time (s):                       1163,109986

CPU 3 ISR highest execution time (µs):                38,540

CPU 3 ISR total execution time (s):                   0,009969

CPU 3 ISR count:                                      3619

CPU 3 DPC highest execution time (µs):                930,50

CPU 3 DPC total execution time (s):                   5,789055

CPU 3 DPC count:                                      440934

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CPU 4 Interrupt cycle time (s):                       841,348651

CPU 4 ISR highest execution time (µs):                0,0

CPU 4 ISR total execution time (s):                   0,0

CPU 4 ISR count:                                      0

CPU 4 DPC highest execution time (µs):                350,480

CPU 4 DPC total execution time (s):                   9,776372

CPU 4 DPC count:                                      922937

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CPU 5 Interrupt cycle time (s):                       1261,009633

CPU 5 ISR highest execution time (µs):                0,0

CPU 5 ISR total execution time (s):                   0,0

CPU 5 ISR count:                                      0

CPU 5 DPC highest execution time (µs):                374,480

CPU 5 DPC total execution time (s):                   3,529008

CPU 5 DPC count:                                      534748

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CPU 6 Interrupt cycle time (s):                       855,331941

CPU 6 ISR highest execution time (µs):                0,0

CPU 6 ISR total execution time (s):                   0,0

CPU 6 ISR count:                                      0

CPU 6 DPC highest execution time (µs):                368,510

CPU 6 DPC total execution time (s):                   9,830326

CPU 6 DPC count:                                      988780

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CPU 7 Interrupt cycle time (s):                       1235,882386

CPU 7 ISR highest execution time (µs):                0,0

CPU 7 ISR total execution time (s):                   0,0

CPU 7 ISR count:                                      0

CPU 7 DPC highest execution time (µs):                407,750

CPU 7 DPC total execution time (s):                   4,803010

CPU 7 DPC count:                                      432382

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CPU 8 Interrupt cycle time (s):                       988,802669

CPU 8 ISR highest execution time (µs):                0,0

CPU 8 ISR total execution time (s):                   0,0

CPU 8 ISR count:                                      0

CPU 8 DPC highest execution time (µs):                348,870

CPU 8 DPC total execution time (s):                   14,813880

CPU 8 DPC count:                                      1873049

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CPU 9 Interrupt cycle time (s):                       1450,017398

CPU 9 ISR highest execution time (µs):                0,0

CPU 9 ISR total execution time (s):                   0,0

CPU 9 ISR count:                                      0

CPU 9 DPC highest execution time (µs):                392,640

CPU 9 DPC total execution time (s):                   1,110019

CPU 9 DPC count:                                      202797

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CPU 10 Interrupt cycle time (s):                       935,065248

CPU 10 ISR highest execution time (µs):                0,0

CPU 10 ISR total execution time (s):                   0,0

CPU 10 ISR count:                                      0

CPU 10 DPC highest execution time (µs):                436,260

CPU 10 DPC total execution time (s):                   14,381214

CPU 10 DPC count:                                      1550610

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CPU 11 Interrupt cycle time (s):                       1290,558278

CPU 11 ISR highest execution time (µs):                0,0

CPU 11 ISR total execution time (s):                   0,0

CPU 11 ISR count:                                      0

CPU 11 DPC highest execution time (µs):                502,760

CPU 11 DPC total execution time (s):                   3,916685

CPU 11 DPC count:                                      471225

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CPU 12 Interrupt cycle time (s):                       982,867038

CPU 12 ISR highest execution time (µs):                293,840

CPU 12 ISR total execution time (s):                   13,840792

CPU 12 ISR count:                                      20460773

CPU 12 DPC highest execution time (µs):                419,310

CPU 12 DPC total execution time (s):                   21,551332

CPU 12 DPC count:                                      2668211

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CPU 13 Interrupt cycle time (s):                       1171,131543

CPU 13 ISR highest execution time (µs):                288,850

CPU 13 ISR total execution time (s):                   1,514799

CPU 13 ISR count:                                      1914505

CPU 13 DPC highest execution time (µs):                510,730

CPU 13 DPC total execution time (s):                   4,219174

CPU 13 DPC count:                                      462718

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CPU 14 Interrupt cycle time (s):                       841,365045

CPU 14 ISR highest execution time (µs):                306,680

CPU 14 ISR total execution time (s):                   2,292043

CPU 14 ISR count:                                      2602002

CPU 14 DPC highest execution time (µs):                665,480

CPU 14 DPC total execution time (s):                   13,347582

CPU 14 DPC count:                                      1257882

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CPU 15 Interrupt cycle time (s):                       1139,581763

CPU 15 ISR highest execution time (µs):                290,280

CPU 15 ISR total execution time (s):                   3,289442

CPU 15 ISR count:                                      3577873

CPU 15 DPC highest execution time (µs):                396,560

CPU 15 DPC total execution time (s):                   4,824030

CPU 15 DPC count:                                      421282

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rebelyell
Exemplar
Exemplar

Re: Ryzen 1700 freezing under certain load, or software.

yaknow it is very possible this could be related to a timing on the corsair ram stick called.   (Trc ) ive been watching this with corsair they run very low like guys running 2933mhz with trc of 58 and i run 3600mhz with 84 which the xmp of mine really is 48 or 46 or would be if i used xmp but then it wouldnt run right of course.

if your running 3200mhz i wonder if this is an issue. ? i thought i would mention this , it is a long shot but a possiblility.

if you keep the same timings and run a lower frequency on ram does this still happen. im curious. ??!!

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xeleron
Miniboss
Miniboss

Re: Ryzen 1700 freezing under certain load, or software.

This is a video driver problem,since it involves DirectX in the latency monitor.I would suggest changing drivers first.

jrgsampaio
Adept I
Adept I

Re: Ryzen 1700 freezing under certain load, or software.

I got a quite stable solution using the following: (Ryzen 5 1600X, Asrock Thaichi X370 - 16Gb - Ubuntu Gnome 17.04)

Install AMD microcode

UEFI setup: Use standard and then disable "Cool and Quiet" (force CPU speed to 3600GHz)

After I have done that, no more freezes even using automatic suspend.

Jorge

wlundstrom
Journeyman III
Journeyman III

Re: Ryzen 1700 freezing under certain load, or software.

Yes, the very same issue appears no matter what ram speed

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wlundstrom
Journeyman III
Journeyman III

Re: Ryzen 1700 freezing under certain load, or software.

I managed to figure it out, it seems that it is creators update that causes this, theres no problems if i dont get that update..

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