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arunmcops
Adept I
Adept I

Ryzen 1600 RMA

I filed for AMD Ryzen 1600 RMA on 3rd Feb 2021 and Service Request: {ticketno:[8201055134]} was issued. CPU was bought on 18th Feb 2018 and died within a week. I submitted it for RMA at local service center and replacement was issued on 13th March , 2018. Since them my original Broad ASUS Prime X370-Pro  died in Jan 2021 and I bought MSI B450M Pro-VDH Max. Now CPU is giving continuous BSODs, memory errors and never hitting Max Boost Speeds. 

Also, CPU temps are very high, above 65 consistently even though I am using Deepcool GAMMAXX L240. earlier CPU, till it worked, never went above 45 under 100% load.

Since 2018, I am now relocated to a place where there is no service center and I am totally dependent on Online RMA Requests. Kindly help me out.

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6 Replies
arunmcops
Adept I
Adept I

Re: Ryzne 1600 RMA

Also, CPU temps are very high, above 65 consistently even though I am using Deepcool GAMMAXX L240. earlier CPU, till it worked, never went above 45 under 100% load.

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elstaci
Esteemed Contributor III

Re: Ryzne 1600 RMA

Sorry misread your original post. 

So, deleted my answer.

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ray_m
Community Manager
Community Manager

Re: Ryzen 1600 RMA

Please respond to the RMA ticket and provide the information requested.

Tags (1)
arunmcops
Adept I
Adept I

Re: Ryzen 1600 RMA

Information as sought in RMA email has been sent.

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arunmcops
Adept I
Adept I

Re: Ryzen 1600 RMA

SR #{ticketno:[8201055134]}

I have sent all the required info to Support on 5th Feb. Waiting for RMA email.

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arunmcops
Adept I
Adept I

Re: Ryzen 1600 RMA

RMA accepted by AMD service center and Call-ID-AMDLKO210000006PW,has been issued on Feb 12, 2021. Is there any way to track the RMA ?

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