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Processors

arunmcops
Adept I
‎02-05-2021 03:40 AM

Ryzen 1600 RMA

I filed for AMD Ryzen 1600 RMA on 3rd Feb 2021 and Service Request: {ticketno:[8201055134]} was issued. CPU was bought on 18th Feb 2018 and died within a week. I submitted it for RMA at local service center and replacement was issued on 13th March , 2018. Since them my original Broad ASUS Prime X370-Pro  died in Jan 2021 and I bought MSI B450M Pro-VDH Max. Now CPU is giving continuous BSODs, memory errors and never hitting Max Boost Speeds. 

Also, CPU temps are very high, above 65 consistently even though I am using Deepcool GAMMAXX L240. earlier CPU, till it worked, never went above 45 under 100% load.

Since 2018, I am now relocated to a place where there is no service center and I am totally dependent on Online RMA Requests. Kindly help me out.

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6 Replies
arunmcops
Adept I
‎02-05-2021 04:32 AM

Also, CPU temps are very high, above 65 consistently even though I am using Deepcool GAMMAXX L240. earlier CPU, till it worked, never went above 45 under 100% load.

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elstaci
In response to arunmcops
MVP
‎02-05-2021 05:51 AM

Sorry misread your original post. 

So, deleted my answer.

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Ray_AMD
Community Manager
Community Manager
‎02-05-2021 08:20 AM

Please respond to the RMA ticket and provide the information requested.

arunmcops
In response to Ray_AMD
Adept I
‎02-06-2021 11:42 AM

Information as sought in RMA email has been sent.

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arunmcops
In response to Ray_AMD
Adept I
‎02-09-2021 01:15 AM

SR #{ticketno:[8201055134]}

I have sent all the required info to Support on 5th Feb. Waiting for RMA email.

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arunmcops
In response to arunmcops
Adept I
‎02-13-2021 07:17 AM

RMA accepted by AMD service center and Call-ID-AMDLKO210000006PW,has been issued on Feb 12, 2021. Is there any way to track the RMA ?

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