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Processors

shadowhide
Adept I
‎02-05-2020 07:25 AM

RMA return email has no tracking

RMA got approved and the replacement has been sent according to the latest email but has no tracking number, wanted to know if there is one and how to get ahold of it. RMA# 2000279822

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2 Replies
elstaci
MVP
‎02-05-2020 09:25 AM

Other Users have asked the same question about tracking so it seems like AMD doesn't provide tracking information to the Users when they ship out replacement hardware.

You can always ask AMD Warranty Support if they provide a tracking number for Users since they are the ones that ships them out.

shadowhide
Adept I
‎02-05-2020 09:43 AM

Posting this for others with the same issue.

Yeah, it seems like it, when posting this one up I also emailed them for good measure (at the email they give you in the confirmation one, "https://www.amd.com/en/support/contact-email-form ") and they said that they send them at the end of the day and to check with them again tomorrow to see if they shipped it and have the tracking.

So in short, wait a day after the confirmation email and then ask support for tracking.