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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Hi misterj,

Dear friend, since you write about - W8 have exactly such a problem some years ago as reported by Google,
where did you read that same problem doesn't exist anymore in W10? That's my way of joking of messing around.
Something like cynical Charlie Sheen (actor, which jokes I like).

As requested here the thread links:
https://community.amd.com/t5/drivers-software/amd-chipset-software-installation-failed/m-p/217846#M6...
https://community.amd.com/t5/drivers-software/newest-x570-chipset-drivers-2-03-12-0657-not-installin...
https://community.amd.com/t5/drivers-software/amd-chipset-installer-stuck-at-0-error-1720/td-p/42590
https://community.amd.com/t5/drivers-software/amd-chipset-driver-error-1720-during-install/m-p/11136...
https://community.amd.com/t5/drivers-software/new-amd-chipset-driver-2-03-12-0657-error-1720/m-p/357...
https://community.amd.com/t5/drivers-software/chipset-driver-installation-bug/m-p/82767#M14293

As you can see this is a mega issue. That wrote, I must add that when you see: solved, that doesn't mean that issue is really solved
because what many companies/coummnites/forums do, they built forum-/communitysystem to pressent two vaules: solved/cloed and not-sloved/unsolved/open.
Moderators loves only the first one. It means, to not have many open threads about same issue, moderators close the case with flag: solved, but inside it says
look/put your questions/comments into other mega-thread with 10 page's or more. This is common in many other communities/forums.
For example: Intel, Gigabyte, Microsoft etc. do the same. So, maybe is never solved and here and there some solution work for few users and for someone, never.
From screens you can see, that in my case AMD Chipset Software installs with succes, but that's not true. No changes are made because Windows 10
doesn't allows some changes under System devices as I have seen from screens taken right after clean Windows installation. I noticed that very quickly given the fact
that I have experience with Intel Chipset Driver Utility. Only when I try to be enthousiast to fix this issue and push over the limits, only then I get error 1720
during installation, because I force installation in diffrent way. Common description for this issue is: chipset driver installation bug.
After all, this probably comes because Windows Security/Defender that probably blocks one and the other and is programmed not to give any message/flag.
Yeah, it's the Microsoft's way. Just like support for pci-e gen4-ssd driver what almost 3/4 years is supported under Linux. However in my case I get >6500MB/s for
sequential reading and >5000MB/s for writing.

Back to the case I found following: For example, liandry wrote on 04-11-2020 12:07 PM
Re: AMD Chipset Software installation failed.

I have the same problem. The previous driver and the new one do not want to be installed, both with the Internet turned off, and with the Internet turned on.
Matherbord - x570 Gigabyte Aorus Master
CPU - AMD Ryzen 3900x
Windows Win 10 Pro [1909.18363.752]

It's same hardware.

In uploaded image you see results of AIDA64 'Cache and memory Benchmark'.
Tell me what that tels you. As you can see I have also run stresstest and pc passed at a glance.

Btw, as you use AMD Ryzen Threadripper with much more cores, so how much man more have is expectation that man also knows more. How to see or when Ryzen Master shows all 12 cores and not just 6 in my case? Am I wrong or is unbelievable, that AMD Ryzen Master (Cpu tool) doesn't shows caches of Cpu?

29.03.2021.images.jpg

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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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I tried over 3 times to add my post. Someway was removed, than flagged as spam due to, I don't know, the context probably. Does truth hearts or what is inappropriate, that AMD Ryzen Master don't shows something what is realistic in eyes of user? What I have noticed is that one time a next post is placed, then previous can't be edited anymore.

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misterj
Exemplar

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Delionman, I am looking but it may take a while.  I do know this forum has serious technical problems and have complained about it to AMD to no avail.  In general AMD seems to have problems with software.  This morning RM went bad and the update failed as did the first DL and install attempt.  Experience teaches to just bull through these.  I will get back to you.  Enjoy, John.

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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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misterj, thanks for your time. When you add your comment I'll get a mail. Till than.

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misterj
Exemplar

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Delionman, you have 12 cores that can run 2 threads per core (Multi-processing to 24).  I have 32 cores that can run 64 threads at once. My screenshot is too large to post but RM shows only 32, cores not threads.  Something serious is wrong with yours.  Some of your output shows 6 cores and others shows 12.  The 3900X is a 12 core processor: https://www.amd.com/en/products/cpu/amd-ryzen-9-3900x

I completely missed what was going on, sorry.  If you have not, please open a support ticket: https://www.amd.com/en/support/contact-email-form

Unfortunately what is happening with the big dilemma you observe is standard AMD.  Please do whatever is needed to get the drivers installed and continue.  This problem never seems to go away.  RM blew up again today - fine now.

You may need to ask AMD for an RMA of your 3900X.  Enjoy, John.

l

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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Hi misterj,

Dear friend, I know what I have purchased and don't understand your reaction. Your screenshot is too large. Doesn't matter. If my screenshot is to long, because my monitor is tied with monitor arm to the wall, with just one hand twist I change 2nd monitor to pivot position and make long screenshot or for example show me with AIDA64 what you mean.

'Some of your output shows 6 cores and others shows 12'. Of course, I know exactly what I have posted. Can you clarify, why, you are the expert. Why Ryzen Master shows only 6 cores? Because other sleep at that moment! In vids on Youtube about Ryzen Master and review of AMD 5900X and 3900X is the same.

Finally, please clarify why should I do an RMA for my AMD cpu? To be honest, I don't understand what your message is: 'do whatever is needed to get the drivers installed' and continue or to do an RMA. Bro, can't do both and do whatever is needed doesn't helps!

Please do not feel offended, I'm just a practitioner of absolute candor.

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misterj
Exemplar

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Delionman, I have been working on two problems, both concerning an AMD 3900X.  One problem is a problem installing AMD drivers.  This is an old problem and must be dealt with as best as possible and is what all the threads you pointed to were.  I have seen problems installing AMD drivers and worked through them myself.  You can always complain to AMD Support about these but expect to get little satisfaction.  The second problem is with various applications reporting the wrong number of cores/threads in your 3900X.  If some on the posts were really 5900X, then I am lost and recommend you start over with a 3900X thread and a 5900X thread.  This forum refused to accept my screenshot because it was too large.  That means AMD has blocked me from helping users and they need to fix it NOT ME.  You must, in my opinion, open and process a Support Ticket with AMD Support to resolve your second problem.  It may,  with AMD approval, require an RMA.  Good luck, John.

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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Hi misterj,

As you have replied to my questions I saw your other posts and your given solutions about RM.
So, as I am just a newbie I wonder did you ever seen some screens in RM because I have asked about it. And yes, RM shows cache of cpu, and how else all cores:

RM-About-L3-cache.jpgRM-cores.jpg

Given the fact that you wrote in other post something like this:
I just updated to 1818 using old RM and it would no run at all. Please try RM 1818 from https://www.amd.com/en/technologies/ryzen-master .  Enjoy, John.

I would say: Good for you.
If I'm not wrong you have used old RM (Ryzen Master version) and I would also like to try old version, but can't find it as only newest version on AMD website is available. So how can I or someone else download older RM version? Btw I have rise a ticket at AMD support about two issues including Chipset Software installation, but not about RMA.

Regards,

Delionman

 

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misterj
Exemplar

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Thank you, Delionman.  Obviously I have missed the fact that RM shows Cache size.  I do not know how to get old versions of RM.  I suggest you respond to your open Ticket and ask for the copy you would like to try.  From what I am seeing, RM is showing the proper number of cores.  The operating system (W10) dispatches tasks to the cores to be executed.  You will see one or two running on any core.   I do not know what you are looking for at this time.  I concluded earlier that some times your software was showing only 6 codes and other times all 12.  Unless disabled (example:game mode, SMT disabled) then it should always show 12 cores even if doing nothing.  Enjoy, John.

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Delionman
Adept II

Re: Question about un-consistent detection of L3 cache on Ryzen 3900X or CPU cores under Windows 10

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Hi misterj,

As someone with AMD experience and AMD cpu series 3 and 5, as AMD Ryzen Threadripper user, you didn't provide any helpfull kind of information in my case. There is no such a thing: my schreenshoots are to large (so therefore you didn't post an example to be compared with your screenshot)!

It would help if you can post a schreenshot for example, how (everything of) System Devices looks like in Device Manager from pc with AMD 3 series CPU after AMD Chipset Drivers (preferable for x570 or any AMD pc with Windows 10) are installed. As I wrote that I'm practicioner of absolte candor I must conclude that it was waisting of my time communicating with you. Pls. don't feel offended.

Btw, if this this forum refuse to accept your screenshot because it was too large, try to paste screenshot into MS Paint and save as JPG, not a TIFF. You know: you have to click into desired window and press Alt+Printscreen, not just printscreen button. That's how I did it. And big miracle is, MS Paint (still) exist on every pc with Windows.

Every next screenshot needs to be saved as apart file and afterwards using Paste from (option), you can add all that screens into a single file. Assuming that you're clever enough you'll found out how to move pasted images (previous saved screenshoots) inside a file and handle (resize or change properties of picture) so that everything fits into just one jpg or png file. Remember: do not use TiFF or RAW images. That's: cat-a-stro-fic wrong, and don't save it as a GIF or HEIC file! Or use other available tools in Windows like: Snipping tool, Step Recorder, Snip & Sketch or Paint 3D. That's helpful.

Enjoy, Delionman.