cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

user0524
Adept I

Problems waking PC from sleep

I just swapped my intel core i5 for a Ryzen 3700x with the Gigabyte Aorus Elite x570 mb and I'm having some system instability issues. Specifically, my PC sometimes does not wake properly from sleep: the case and cpu fans will spin up and the motherboard will light up, but all of the i/o ports remain dead. My monitor, keyboard, mouse, etc. all think that the PC is still asleep and will not respond. What is odd is that I can always *initially* wake my PC with either the mouse or keyboard, and all my peripherals will respond at first, but then there is a lag of a few seconds before the system fully wakes up, and sometimes all the peripherals lose power and remain dead. Then I'm forced to hold the power button down.

I don't know what to do or what could be causing this. I am running the latest AMD chipset drivers (v. 2.03.12.657) and the latest BIOS update from Gigabyte. Currently running the Ryzen "High Performance" power plan. I have not tweaked any of my CPU's settings; the only thing I did was overclock my RAM to 3200 Mhz.

If anyone knows what could be going on here I would really appreciate the help.

EDIT #5 (Final edit): After 2 months of trouble shooting I think I finally found the issue, which I am posting here for any future users who encounter this same problem. The following resolved this issue:

1. wipe Windows and do a clean install

2. Update BIOS to f11

3. Disable Fast Boot

After I did these things I was able to put my PC to sleep and wake it back up a bunch of times without any issue. As a final "just in case" measure I decided to edit the Ryzen High Performance power plan by disabling all wake timer events....and suddenly the issue came back. So I went back in and...

4. (the real fix): re-enabled wake timers.

Since I re-enabled wake timers I haven't had any booting issues. TL;DR is it looks like there is something about this motherboard (or my system in particular) that needs the wake timers enabled. Else, it just fails to wake from sleep properly. If you're having an issue like this and you're also running the Aorus Elite x570, try making sure that wake timers are enabled.

19 Replies
hardcoregames_
Big Boss

Re: Problems waking PC from sleep

when my box is sleeping I awaken it with the power switch, it then comes back to life quick

0 Kudos
pokester
MVP

Re: Problems waking PC from sleep

Many usb peripherals can cause issues with sleep. After all these years it is amazing that Microsoft doesn't have this working right.

0 Kudos
hardcoregames_
Big Boss

Re: Problems waking PC from sleep

pokester wrote:

Many usb peripherals can cause issues with sleep. After all these years it is amazing that Microsoft doesn't have this working right.

I was able to isolate it to radeon drivers, until 20.4.1 surfaced I was experiencing problems with standby and sleep 

0 Kudos
user0524
Adept I

Re: Problems waking PC from sleep

The odd thing is I've never experienced these problems before, and I've had my current desktop since 2016. I could plug in any device I owned--kindle, garmin watch, phone, bike lamp, etc.--and before I rebuilt my PC two weeks ago nothing ever gave me this issue. Now all of a sudden with a new mb, cpu, and psu this suddenly a problem? I don't get it.

Anyway, I tried disabling Windows ability to turn off the USB hubs and roots in Device Manager, so hopefully that helps. Though I'm still not convinced that USB is the sole issue; that wouldn't explain why my GTX 970 suddenly goes dead too and my monitor goes back to sleep just the same as my keyboard and mouse. It's almost like something prevents the entire system from coming out of sleep and Windows won't boot back up.

0 Kudos
pokester
MVP

Re: Problems waking PC from sleep

I get your frustration. I have a USB scanner if I leave it plugged in the computer won't sleep.  I have a monitor that if I use the Windows plug and play driver that so many think is all you need, it won't sleep. I have to use the proprietary driver for the monitor. There are so many variables that can affect whether a computer thinks it is time to sleep. I wish that Windows would just have some time of override setting that regardless of what the OS sees it forces sleep or allows it to wake. I have had the same stuff with waking too before. 

hardcoregames_
Big Boss

Re: Problems waking PC from sleep

My X570 BIOS has a power menu item and I can adjust it to ignore USB or PS2 events etc.

the device manager can also help with power, check the power settings for you scanner etc and see if that helps

jagged78
Adept I

Re: Problems waking PC from sleep

Same issue. I had to go into device manager and manually update drivers for the "AMD GPIO Controller" and all the "AMD PCI" line items. 

hardcoregames_
Big Boss

Re: Problems waking PC from sleep

jagged78 wrote:

Same issue. I had to go into device manager and manually update drivers for the "AMD GPIO Controller" and all the "AMD PCI" line items. 

AMD's chipset drivers would make it easier than doing that all manually.

0 Kudos
jagged78
Adept I

Re: Problems waking PC from sleep

I updated all my drivers including chipset through the Gigabyte website first....that was not the answer.

0 Kudos