cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

falrinth
Adept I

Photoshop "export as" problems with Ryzen CPUs?

Hello!

I have just recently built my new PC with Ryzen 7 3800X on board. Other than having 1 bad memory stick everything works pretty well. However i have encountered a problem with Photoshop for which i coudlnt find the source, only to discover several other people with exact same issue, having Ryzen CPU. So thought its a good clue to investigate.

So if anyone would encounter similar problem please let me know.

The problem is as follows:

Whenever you select multiple layers/artboards in Photoshop and choose "export as" option, the window that opens is completly messed up. It wont load part of the layers/artoboards' previews, missmatch previews with items, and other functionality like checkbox of "8-bit png" also seem to be always working opposite to intended. In short: the whole "export as" module is hardly usable, which is major problem for people working on multiple artboards, tight deadlines and quick updates across the board of some campaigns.

None of the people i found could get rid of the issue by any means. Fresh installations, updates of drivers, versions rerolling and so on - nothing helps.

Im looking for other people with similar issue on both photoshop and AMD channels. Hence im here. Will appreciate any information if you have or heard about such problem (its not very popular in google search results yet). I guess Adobe focused on Intels all this time when AMD was in the shadows. Now its a new king in town, so they should iron these problems out (unless its unrelated and im doomed).

Below are screenshots of how it looks like:

missmatch.png

layers-preview-missmatch.png

Tags (3)
13 Replies
mccharle
Elite

Re: Photoshop "export as" problems with Ryzen CPUs?

Hello,

just tried with PNG files and Export as .... I have the same as you, first and last refreshed well, all others no luck.

Selecting the PNG file and changing File settings format to JPEG, picture refresh well immediately but I loose PNG.

Capture_PCS.JPG

falrinth
Adept I

Re: Photoshop "export as" problems with Ryzen CPUs?

Thanks for that report! If anyone else reading this have Photoshop and Ryzen please do test and report.

pokester
MVP

Re: Photoshop "export as" problems with Ryzen CPUs?

You would need to report this to Adobe. You might try turning off hardware acceleration in the Adobe preferences in the interim and see if that helps. I am waiting for my Ryzen MB to get back from RMA and I will look forward to testing this issue myself. 

I would also open a support ticket with AMD: https://www.amd.com/en/support/contact-email-form 

0 Likes
hardcoregames_
Big Boss

Re: Photoshop "export as" problems with Ryzen CPUs?

having a bad memory stick can mangle windows very quickly

0 Likes
mccharle
Elite

Re: Photoshop "export as" problems with Ryzen CPUs?

disabling GPU acceleration on performance tab doesn't change anything.

0 Likes
mccharle
Elite

Re: Photoshop "export as" problems with Ryzen CPUs?

I don't think that the problem come from memory sticks in my case :

- export fails each time on the same point.

- with 4 or more PNG files

- 32MB/2sticks or 64MB/4sticks

- 2133MHz @ 1.2V or 3533MHz @ 1.36V

0 Likes
falrinth
Adept I

Re: Photoshop "export as" problems with Ryzen CPUs?

I have ruled out this possibility by completly formatting and reinstalling windows again with just the tested, 100% OK memory. Had same thoughts as you

0 Likes
falrinth
Adept I

Re: Photoshop "export as" problems with Ryzen CPUs?

It is reported to Adobe. Im here to just gather other examples of Ryzen-Photoshop conflict.

0 Likes
hardcoregames_
Big Boss

Re: Photoshop "export as" problems with Ryzen CPUs?

mccharle wrote:

I don't think that the problem come from memory sticks in my case :

- export fails each time on the same point.

- with 4 or more PNG files

- 32MB/2sticks or 64MB/4sticks

- 2133MHz @ 1.2V or 3533MHz @ 1.36V

I only have Photoshop 6 and it seems to be problem free. I use Corel more which is dramatically more powerful. Corel makes short work, for example, to erase a background for transparent placement etc.

0 Likes