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chopinanopolis
Journeyman III

PC randomly restarts while gaming

I built my first PC somewhere around three weeks ago, and almost immediately it started crashing and restarting. It worked fine for probably two to three days, and then it randomly started rebooting. It's completely random, sometimes it doesn't happen for a few days, and sometimes it happens multiple times a day. I've been getting CLSID errors and Cache Hierarchy errors with differing APIC IDs almost everytime. I'm getting WudfRd driver erros aswell, which I've already narrowed down to my headset, which I atfirst thought was the cause for the shutdowns, but it just crashed again with a different headset and the driver error wasn't shown in event viewer. I'm completely tech illiterate when it comes to PC stuff, so I have no clue what else to try

My specs are:

Radeon 6650XT

Ryzen 5600

16GB Kingston Fury Beast DDR4

1TB Lexar NM620 NVMe

ASRock B450M Pro4 R2.0

560 Watt LC-Power LC6560GP4

Thanks in advance

This is the WHEA Log from one crash

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3312

    Key  : Analysis.Elapsed.mSec
    Value: 3432

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 343

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4097

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 85

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

    Key  : Failure.Hash
    Value: {f59f17e7-f24e-04f5-3f16-e9425b2acba5}


BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffce0cdd22f840

BUGCHECK_P3: baa00000

BUGCHECK_P4: 2010b

FILE_IN_CAB:  WHEA-20240222-2129.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

PROCESS_NAME:  smss.exe

STACK_TEXT:  
ffff9203`b1c17150 fffff801`76f6089f     : ffffce0c`dd22f820 00000000`00000000 ffffce0c`dd22f840 00000000`00000022 : nt!LkmdTelCreateReport+0x13e
ffff9203`b1c17690 fffff801`76f60796     : ffffce0c`dd22f820 fffff801`00000000 00000014`00000000 00000014`83aff540 : nt!WheapReportLiveDump+0x7b
ffff9203`b1c176d0 fffff801`76dd3d8d     : 00000000`00000001 ffff9203`b1c17b40 00000014`83aff540 00000000`0000021c : nt!WheapReportDeferredLiveDumps+0x7a
ffff9203`b1c17700 fffff801`76c88327     : 00000000`00000000 ffffce0c`dc19f030 00000000`00000103 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x59
ffff9203`b1c17730 fffff801`76a11138     : ffffce0c`dd480000 ffffce0c`dd4867b0 ffff9203`b1c17b40 ffffce0c`00000000 : nt!NtSetSystemInformation+0x1f7
ffff9203`b1c17ac0 00007ffc`1b490554     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000014`83aff4e8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`1b490554


MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {f59f17e7-f24e-04f5-3f16-e9425b2acba5}

Followup:     MachineOwner
---------

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7 Replies
misterj
Big Boss

chopinanopolis, your power supply is too low power. Please beg or borrow one of at least 750 Watts and try again for a test. Thanks and Enjoy, John.

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Agreed, the PSU is too low.

I would not go as far as a 750, but at least 650. 700 would be even better, and 750 (or more) would be going beyond.

Still, if @chopinanopolis can buy a 750 (or more) please do! Even for future upgrades it would be better.

Regards - Kahlimdor -

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Ah ok, I'll look into getting a new one, thank you. Do you have any recommendations? I'm based in Germany, if that matters

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chopinanopolis, I think you would be better off with a recommendation closer to home. I do hope you can borrow one to test. I have always used Enermax with no problems. Enjoy, 
John.

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Ok, so I just got a new PSU today, RMAd the old one and upgraded to a 700 Watt be quiet! PSU. But it crashed again, so it wasn't the PSU after all

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chopinanopolis, please look in "C:\Windows\minidump" and if it is not empty, please compress and it upload it somewhere so I have access to it.  BUGCHECK_CODE: 124 is almost always a HW failure says Google. Is your memory on the MB QVL list? Please run Windows memory test. Thanks and enjoy, John.

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This is the dropbox link to a minidump from yesterday, yestrday my PC didn't crash though, not sure ...  As for QVL list, I'm not sure, I don't really understand anything I'm looking at in there. My ram is 16GB Kingston FURY Beast DDR4 This is the exact link to the RAM I have . And I did run Memtest for I think like 9 hours, and nothing came up, did that about a week ago. Also just ran Windows Memory Diagnostic, and that didn't show any errors or issues either

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