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Journeyman III

PC constantly freezing even on windows setup (5700G & B550 mobo)


Freezing system unit within 3-5 mins of usage upon OS load and login, and now after formatting the storage can't complete a fresh installation of windows OS due to freezing system while installation is in progress and in random setup steps.

Last known updates to my system motherboard driver update on july 24 via Armoury Crate and 2022 07 cumulative update of windows 11 on that same week

Need to identify where the fault and issue is so that i can proceed with the replacement or warranty claims on the part having an issue since my PC build will only turn a year by Sept 2022

Troubleshooting made:
1. System restore
2. OS Reset
3. RAM Testing no errors observed
4. Tried multiple config of RAM (2x8GB, 1 stick at a time)
5. Self diagnostic of storage (no errors)
6. Reformat storage and fresh install of OS
7. Run OS installation in another storage device
8. Run OS installation without attached storage
9. Tried different USB bootable media (Windows 10 and 11)
10. CMOS reset and load default config
11. Reflashed BIOS firmware to lower version
12. Reseat and repaste of processor and cooler
13. Reflashed BIOS firmware back to latest version

Ryzen 7 5700G
ROG Strix B550-A Gaming
Crucial Ballistix 4x8GB 3200MHz
500GB WD Blue SN550 NVMe, 1TB WD Blue 7200RPM
Seasonic Core 650w 80+ Gold

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