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Processors

cris99
Journeyman III
‎03-15-2020 12:59 AM

OS doesn't boot after activate svm in my processor Ryzen 5 3550 H

I need to activate svm in my pc but when I active this option windows 10 doesn't boot. Only appear a black screen. After wait for about 25 minutes and restart my pc windows still didn't boot so I had to disable svm to boot windows. How can activate svm without this problem?

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elstaci
MVP
‎03-15-2020 03:11 PM

This old thread the User has the exact same issue as you do when he activate SVM in BIOS using a Ryzen 2400g processor it won't boot into Windows: https://linustechtips.com/main/topic/1078595-windows-10-wont-boot-when-enabling-svm-amd-ryzen-2400g/ 

The solution was to disable in BIOS IOMMU per Users old reply but looks like it was temporarily for one reboot only:

Have you installed the latest BIOS/UEFI and CHIPSET from the manufacturer's driver download page?

Open an Online AMD Service Request (Official AMD SUPPORT) and see what they recommend from here: https://www.amd.com/en/support/contact-email-form 

I also suggest you open a Support ticket with your laptop.

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