I submitted an RMA for my threadripper 3990X on Tuesday, 11/10/2020, and have heard nothing since then. Original ticket number 8201021096.
This is very stressful as I use this computer for work and it has already been down way too long - I spent a few days troubleshooting and replacing components myself and then RMA'd the motherboard through ASUS, The only thing left that could be the problem is the Processor - and I know it was installed correctly because everything worked fine since I built the system in February and I only started having any issues a month ago: freezing randomly in windows, and finally freezing on the ASUS boot screen every time I try to boot the PC. I can get into Bios, but can't even perform a windows install on a blank drive. There needs to be some kind of system to check on an RMA status, if for nothing else to see where you are in a queue if there are a lot of people ahead of you, as opposed to not knowing if your ticket is lost or deleted.
Any update would be appreciated. Thank you.
