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cgmaska
Journeyman III
‎10-15-2020 06:16 PM

My HP 34f Curved Display Monitor does not have FreeSync pre-install, who do I contact to assist?

  • Hello, I recently received my HP 34f display monitor, which is supposed to have AMD Radeon FreeSync trechnology pre-install, but it doesn't seem to be.  I reached out to HP tech support, who advised me to contact AMD.  Who do I reach out to for assistance?  
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elstaci
MVP
‎10-17-2020 03:23 PM

Your HP Monitor seems to support Freesync.

Go into the Monitor's Menu Settings and make sure you have Freesync enabled. There are about, I believe, 3 different Freesync modes to enable.

Here is AMD's Freesync FAQ concerning the above modes and how to enable it: https://www.amd.com/en/technologies/free-sync-faq 

According to the AMD Freesync Monitor list your monitor only support Freesync mode only and doesn't support HDR. So make sure you have HDR disabled in Windows Settings.

Doesn't support Freesync Premium nor Pro modes.

Also go into AMD Settings and make sure you have Freesync enabled there also.

So make sure you have both the Monitor and AMD Settings with Freesync enabled.

EDIT: You never mentioned what AMD GPU card you have installed. Maybe it is an old one that doesn't support Freesync.

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