cancel
Showing results for 
Search instead for 
Did you mean: 

Processors

Highlighted
Journeyman III
Journeyman III

I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now. What options do i have now that I'm past my year. One delay on return took over 4 months for shipper to send back my processor. Anything I can

Jump to solution

Same as topic.

I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now.  What options do i have now that I'm past my year.  One delay on return took over 4 months for shipper to send back my processor.  Anything I can do.  It has not worked since late April of last year.  I'd be happy if support could reach out to me, as they close the ticket before I received.

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Esteemed Contributor III

Re: I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now. What options do i have now that I'm past my year. One delay on return took over 4 months for shipper to send back my processor. Anything I

Jump to solution

Did you open a AMD Warranty ticket to RMA your CPU? https://support.amd.com/en-us/warranty/rma

Here is a link to AMD Warranty. It has several links for Warranties on the type of AMD CPU you purchased. Click on the link that is applicable to your CPU and follow the directions.  Warranty Services​.

Please Post the RMA Ticket from AMD Warranty so that the Moderators, if possible, can check it for you.

View solution in original post

0 Kudos
3 Replies
Highlighted
Esteemed Contributor III

Re: I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now. What options do i have now that I'm past my year. One delay on return took over 4 months for shipper to send back my processor. Anything I

Jump to solution

Did you open a AMD Warranty ticket to RMA your CPU? https://support.amd.com/en-us/warranty/rma

Here is a link to AMD Warranty. It has several links for Warranties on the type of AMD CPU you purchased. Click on the link that is applicable to your CPU and follow the directions.  Warranty Services​.

Please Post the RMA Ticket from AMD Warranty so that the Moderators, if possible, can check it for you.

View solution in original post

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now. What options do i have now that I'm past my year. One delay on return took over 4 months for shipper to send back my processor. Anything I

Jump to solution

The package sent to you was returned to me this morning, and denied.  The last time it was returned it took 6 months to get the package back form the shipper.

The link in the text from email below does not work:

http://www.amd.com/onlineservicesen/consumer

Oops!

We apologize. The page you are trying to reach cannot be found. This may have happened for a few reasons:

  • The page has been moved
  • The page has been deleted
  • There was a typo or error in the link you clicked
  • There was a typo or error in a URL typed into the browser

To find what you're looking for, use the search box below or the most popular pages on our website to guide you in the right direction.

"  This is an automatically generated email please do not reply

    Dear  Powell

    This is a courtesy notice from AMD Global Customer Care, in reference

    to your Warranty Request RMA# (2000248849) for your AMD retail packaged

    Processor(s) in a Box.

    Product         Serial#         Result

    ______________________________________________________________

          XXed out for security       RETURN NOT RECEIVED

    Next Steps

    This request will be closed if we have not received your processor

    within 5 days.

    If you have already returned the aforementioned product and feel you

    have received this notification in error please check your transaction

    history for recent updates or contact us via our services portal.

    Please provide your warranty Request’s RMA# for reference.

    http://www.amd.com/onlineservicesen/partner

    http://www.amd.com/onlineservicesen/consumer

    Otherwise, to ensure fulfillment of your warranty request, please send

    your return to:

    c/o ModusLink

    ,

    Best regards,

    AMD Global Customer Care."

0 Kudos
Highlighted
Esteemed Contributor III

Re: I have returned my AMD CPU for warranty twice and it has been refused delivery and returned to me twice now.  What options do i have now that I'm past my year.  One delay on return took over 4 months for shipper to send back my processor.  Anything I

Jump to solution

One of the AMD Moderators is going to need to sort out what is going on with your problem.

0 Kudos