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Journeyman III
Journeyman III

How to track my SOS ticket or RMA to know its resolution ?

Hello,

I opened a ticket for a defective processor (new one) that resulted in an accepted RMA.

I sent by parcel (colissimo Suivi) , the new FX8370 processor ADM , there is one week.
I like to know where is my "case" ... By what means can I have news?

Thanks.

Fred

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4 Replies
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Community Manager
Community Manager

Re: How to track my SOS ticket or RMA to know its resolution ?

What's your RMA number?

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Journeyman III
Journeyman III

Re: How to track my SOS ticket or RMA to know its resolution ?

Hello

My RMA is N° 2000224871.

I just saw that my processor arrived in netherlands (at the following address --> AMDISS PIB RMA / GCC -- AMD c/o MODUSLINK).

I will wish just know when I will be able to work with my new AMD configuration.

I bought all my equipment brand ADM (motherboard, processor and graphics card ...).

I can not wait to do their work!

<.lol.>

Thank you very much for your help.

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Community Manager
Community Manager

Re: How to track my SOS ticket or RMA to know its resolution ?

Your RMA was processed yesterday, and you should have a replacement in about two weeks. Due to logistics i can't give you an exact timeframe, so it could be slightly shorter or longer than this.

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Adept II
Adept II

Re: How to track my SOS ticket or RMA to know its resolution ?

WHERE  DO GO TO CHECK THE STATUS OF YOUR RMA, WHY IS THIS SO DIFFICULT ON THIS SITE, NO LINKS UNDER SUPPORT PAGE, MY RMA WAS APPROVED BUT THAT'S ALL I KNOW RMA# 2000232653

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