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kevinmg
Adept I

How long does receiving a boot kit approval usually take?

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If anyone is looking at this forum I will give you a timeline of how my boot kit approval went through. Sunday-Warranty request sent, followed by 2 automated e-mails.   Early Monday Morning-Received a human e-mail asking for legibility images, followed by me sending legibility images.    Early Wednesday Morning-Received a bootkit verification e-mail, followed by a FedEx RMA e-mail that had a return label document. I received my boot kit on Friday of that week, I have yet to come home from work today and flash the bios but I was able to boot the pc and so far everything has worked. Special thanks to ray_m​ for following up on my requests. Would give AMD 11/10 for customer support!

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ray_m
Community Manager
Community Manager

Re: How long does receiving a boot kit approval usually take?

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Your images have been received and the Boot Kit request is being processed.

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ray_m
Community Manager
Community Manager

Re: How long does receiving a boot kit approval usually take?

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What is the ticket number for your submission ? I can check on the status.

kevinmg
Adept I

Re: How long does receiving a boot kit approval usually take?

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Hello,

I still have not received a confirmation e-mail and I have also checked spam mail. Do you have any idea how long receiving a confirmation e-mail will take?

Thanks!

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ray_m
Community Manager
Community Manager

Re: How long does receiving a boot kit approval usually take?

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Please DM me the Email address you used to apply for an RMA.

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ray_m
Community Manager
Community Manager

Re: How long does receiving a boot kit approval usually take?

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I cannot find a record with your email address in the system. Can you please trying putting in the RMA request once again ?

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kevinmg
Adept I

Re: How long does receiving a boot kit approval usually take?

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I just checked the message I sent you and I misspelled the e-mail. Sorry for the inconvenience, I will re-send the e-mail

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kevinmg
Adept I

Re: How long does receiving a boot kit approval usually take?

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Okay, I have re-submitted the warranty application last night. Does anyone have an idea of how long receiving (even an automized) response would take? I have all my parts collecting dust since I thought the boot kit would be here by now.

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ray_m
Community Manager
Community Manager

Re: How long does receiving a boot kit approval usually take?

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I see a response to ticket 8200804105 has been sent to you already.

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kevinmg
Adept I

Re: How long does receiving a boot kit approval usually take?

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I have double checked my e-mail and I have received no response from AMD... It's nice to see that the ticket number got processed at least

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kevinmg
Adept I

Re: How long does receiving a boot kit approval usually take?

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Is anyone able to follow up on my warranty request, I'm starting to lose patience with this boot kit program.

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