If anyone is looking at this forum I will give you a timeline of how my boot kit approval went through. Sunday-Warranty request sent, followed by 2 automated e-mails. Early Monday Morning-Received a human e-mail asking for legibility images, followed by me sending legibility images. Early Wednesday Morning-Received a bootkit verification e-mail, followed by a FedEx RMA e-mail that had a return label document. I received my boot kit on Friday of that week, I have yet to come home from work today and flash the bios but I was able to boot the pc and so far everything has worked. Special thanks to ray_m for following up on my requests. Would give AMD 11/10 for customer support!
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I still have not received a confirmation e-mail and I have also checked spam mail. Do you have any idea how long receiving a confirmation e-mail will take?
Okay, I have re-submitted the warranty application last night. Does anyone have an idea of how long receiving (even an automized) response would take? I have all my parts collecting dust since I thought the boot kit would be here by now.
Your warranty replacement processor was sent to you as part of the AMD
Advanced Warranty Fulfillment service which is offered as a privilege
to our warranty service, if we do not receive the original processor
within the next 5 business days, we may not be able to continue to
extend this privilege to you in the future."
I received this today, but I haven't even received the boot kit yet. I live in Canada, so my guess is that AMD shipped it from the US. I was approved on March 21.
I miraculously got my motherboard to post (eventually) without requiring a swap, even though the MSI rep told me that I that a boot kit was needed. Post, no post, MSI stuff...
Anyway, AMD, I can't ship the boot kit back yet, because I don't have it. Please don't give me an angry stare or something.
Thanks for your feedback. I had to re-submit the request form last Sunday with a completely new e-mail and amazingly I received not one, but 2 auto confirmation emails. I finally have hope that I can somehow boot my computer.
Can someone check on the status of my submission? I’ve sent the verification photos but it been over 24 hours w/o a response. im starting to lose hope again that this process will work. Ticket Number: 8200804613