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fernandogd
Journeyman III

How can i return a bootkit processor?

I dont have te code to ship back the processor with DHL, i already search in my emails and there is nothing i can use, any help is well taken

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amdmatt

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When you asked for the BOOT Kit, were there any instructions or address on how to return the Boot Kit back to AMD? 

Either by Email from AMD or inserted paperwork in the Boot Kit?

The BOOT Kit itself didn't provide a return label or address or instructions on how to return it?

Here is a previous AMD Thread about the same issue you are having from 2018: Return boot kit 

This is the answer that AMD Moderator Ray gave to that particular User:

DO NOT FOLLOW THE ADDRESS  IN RAY"S REPLY SINCE THIS MAY NOT APPLY TO YOU.  YOU NEED TO CHECK YOUR EMAIL TO SEE WHAT ADDRESS THEY GAVE YOU TO SEND BACK THE BOOT KIT.

Or contact AMD Warranty again and ask them how to return the Boot Kit.

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Yeah, i saw that old post too, but it didnt had the return label in the package just the label from dhl with my personal info (wich i tried to use to send the processor back), i thought that they had to send me the label to my e-mail so i just had to print it and send the package back,but idk, maybe the DHL lady didnt know to do the return process with the label i have, who knows 

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