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EstebanxRJ
Journeyman III

how can i get warranty with my processor

how can i get warranty on my processor since i bought it from amazon new and sealed.

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13 Replies
Earnhardt
Grandmaster

OFFICIAL TERMS OF USE and TERMS OF MEMBERSHIP

AMD Community Forum

This is a user to user English language only Support Forum.

Start here, https://www.amd.com/en/support/kb/warranty-information/pib

 

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..

Did that work? I could never get the pathing right to find the right warrenty

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Just on the bottom of the page you find the link to:

Request Warranty Service

https://www.amd.com/en/registration/warranty-services-portal.html

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That takes me to a login page and then a summary page with  no way to create a claim

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Use the 'create an account', not the 'sign in' option.

Sounds like you tried to use your forum login?

 

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..

This please^.

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Nope I tried to create an account and it throws an error because my email is in use

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Did you previously create an account and not verify it, you should get an email with code and instructions (check spam folder).

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..

Yup, already did that : / it does get ab it weird though, when I click home after being on the blank warranty page it re-directs me to the Adaptive SoC & FPGA Support forums

Capture.PNG

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Could you try another browser please?

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Good idea, I just tried it with Edge and Chrome but still no luck

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Your Official AMD Retail Boxed Processor automatically comes with a 3 year Warranty as long as you are the original owner and have a copy of Amazon Receipt as proof of purchase.

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