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Processors

carpenoctem258
Journeyman III
Journeyman III

how can I get a replacement carrier frame

It never came with one and I know its needed for processor installation

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1 Reply
elstaci
Esteemed Contributor III

Re: how can I get a replacement carrier frame

If you purchased a Ryzen "Processor in a Box" retail processor than it has a 3 year AMD Warranty. But the Warranty goes into effect once the Retailer Warranty expires.

First ask if the Retailer's Warranty will send you a replacement if not open a AMD Warranty Request from here: https://www.amd.com/en/support/kb/warranty-information/rma-form 

From past experience you can't purchase that part separately at Retail stores. Other Users have been able to get replacements from AMD Warranty.

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