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JustBuildIt
Adept I

Help ID AMD Ryzen 7 3700x Defective Chip??

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Somebody HELP Please!! ! I tried the contact form and got server side error....REALLY??? Posted on the facebook page and messenger and was ignored.

I brought an AMD Ryzen 7 3700x from Best Buy. It looks different than the others I've seen. The chip has no cutout square in the middle. It does not flush into any motherboards. Is this a production defect or did best buy sell me a counterfeit? The 2 pictures are the front and back of the processor. The last one is what all the other 3700x  looks like that I've looked at online.

 

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mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Send it back to BestBuy. AMD won't help this. It's a AM3+ CPU (FX8350?) or something not a Ryzen. Not on the bottom anyway. Someone switched the lids on the die. I can see that from the top view. Messed up. Besides it has bent pins too, but that's not the issue.

"It worked before you broke it!"

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mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Shame on them! But they're not experts and apparently someone ripped them off by swapping lids. I had to be sure, so I searched on Ebay for every Ryzen and than the 939's finally ID'd it as an FX series or AM3+.  Shows how well they look at returns, very scary. Now if it was indeed a good say FX 8350-70, and you could prove it, well they sell for a good buck still! lmao! Just a joke, still not even close to what a 3700X costs. Unless I'm buying used, I always want one that comes in a sealed box.

"It worked before you broke it!"

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16 Replies
mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Send it back to BestBuy. AMD won't help this. It's a AM3+ CPU (FX8350?) or something not a Ryzen. Not on the bottom anyway. Someone switched the lids on the die. I can see that from the top view. Messed up. Besides it has bent pins too, but that's not the issue.

"It worked before you broke it!"

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JustBuildIt
Adept I

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Thank you for your prompt  and detailed response! I was not planning on returning to AMD but back to best buy. I just wanted some validation (which you gave me) that this is some type of defective or some type of switching, counterfeit job going on.  

Thing is best buy was not my choice of store but it was not in stock and I would have to wait to get it from my choice of merchant. Since I did not want to wait, I reluctantly got it from best buy and supposedly it was the last one. Based on the sticker they had on the box, I think they may have knowingly sold me an open box item. 

Now I have to wait anyway because they are out of stock. 

mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Shame on them! But they're not experts and apparently someone ripped them off by swapping lids. I had to be sure, so I searched on Ebay for every Ryzen and than the 939's finally ID'd it as an FX series or AM3+.  Shows how well they look at returns, very scary. Now if it was indeed a good say FX 8350-70, and you could prove it, well they sell for a good buck still! lmao! Just a joke, still not even close to what a 3700X costs. Unless I'm buying used, I always want one that comes in a sealed box.

"It worked before you broke it!"

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elstaci
MVP

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Best buy sent you an OEM/TRAY Ryzen 7 3700X which is not covered by AMD Warranty but by Best Buy or the OEM.

The Image shows the processor's model number and according to CPU World this is a OEM/TRAY processor and not a Retail Box processor that has a 3 year Warranty on it by AMD:

Screenshot 2020-11-26 174852.png

If this would have been an Official AMD Retail Box Processor with a AMD Warranty of 3 years the Model number should have been 100-100000071BOX plus it would have included a Wraith CPU Cooler.

You processor is showing 100-00000071 which is not a Retail Processor.

I would send it back to Best Buy and ask why they sent you an OEM Processor and not a Retail Processor that is warranted by AMD.

Note: The above Model number I inputted for a Retail Ryzen 7 3700X is from my own Retail Box which I purchased at Amazon.com. You noticed it is the same as CPU World Retail Model number ending in BOX.

EDIT: If you input that model number at AMD Warranty it will come back as an error since it is not covered by AMD but by the OEM who purchased those processors from AMD directly. They are the ones who covers their processors with Warranty not AMD.

Reread your original post and realized what @mackbolan777  saying is true. It is a fake processor that someone removed the OEM/Tray lid from a Ryzen 7 3700X and glued it on to a Non-Ryzen processor.

I find it hard to believe that Best Buy would send you a fake processor unless someone working at Best Buy shipping department switched the processor before shipping out with the fake one and kept the good one for himself.

Also in the photo you can see the glue has oozed out when they replace the lid. I don't believe you will see that in a new Processor from AMD.

 

mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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I think OP wanted an OEM tray and was aware of the lacking warranty to save cost. Still no excuse for BestBuy. I thought they had GeekSquad check electronic returns?

"It worked before you broke it!"
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elstaci
MVP

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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@mackbolan777 

OEM/TRAY processors are not sold in Retail stores. Those processors are sold in bulk to OEM manufacturers (Dell, Hp,Asus, MSI, etc)  or Vendors who are responsible for the Warranty of the processors and not AMD.

Personally my opinion is the Geek Squad is a rip off.   I don't believe they hire or train their Techs very well.

 

 

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mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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I think he bought it online. Most BestBuy stores do not sell "hard parts" aside from GPU's, RAM, and HDD/SSD's in the stores. At least not in PA.

"It worked before you broke it!"
elstaci
MVP

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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I wouldn't doubt it either that the OP purchased the processor Online. 

Somewhere that Processor got switched, Either by the distributor of AMD processors at point of origin or when it arrived at Best Buy warehouse to be shipped out.

mackbolan777
Forerunner

Re: Help ID AMD Ryzen 7 3700x Defective Chip??

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Or it was a return placed back in stock by someone that doesn't know didly. Either way, are "kudo's" fattening? I'm getting a lot today, feeling bloated, lol.

"It worked before you broke it!"